Loan Servicing and Default Specialist
About The Position
In search of a highly motivated, forward-thinking individual to join our rapidly growing loan-servicing department. The Loan Servicing and Default Specialist supports a broad range of loan servicing and default management activities, with a focus on delinquency resolution, loss mitigation, investor reporting, and responsive customer service. This role works directly with borrowers to evaluate repayment options, establish appropriate workout arrangements, and help resolve delinquent accounts while ensuring accurate documentation and compliance with applicable guidelines. The Specialist also supports escrow administration, loan servicing activities, system upgrades and conversions, and inquiries from customers, internal teams, investors, and third parties. The ideal candidate is a proactive, tech-savvy problem-solver who is highly organized, adaptable, and comfortable managing complex situations and changing priorities.
Requirements
- High school diploma or GED equivalent.
- Two to five years previous mortgage servicing, default or loan operations required, including time spent in preparatory positions
- Able to perform at a high level in a fast-paced environment
- Possess an aptitude for problem-solving
- Exceptional organizational and time management skills
- Ability to read and understand loan documents
- Proficient computer and Excel skills
Nice To Haves
- Loss Mitigation experience and knowledge a plus
Responsibilities
- Assisting with software upgrades and conversions.
- Monitor and contact delinquent borrowers.
- Determine eligibility for various workout programs.
- Reports Freddie Mac and Fannie Mae delinquencies and foreclosure sales.
- Set up forbearance or repayment plans
- Responds to internal and external operation requests via email and phone, including early phases of delinquency.
- Responds to customer, investor, or other 3rd party inquiries through research and documentation in accordance with established guidelines.
- Monitors and analyzes various escrow accounts including PMI, taxes and hazard insurance.
- Calculates and prepares payoff statements, verifications and discharges.
- Performs a variety of other duties as assigned.
- Adheres to all Federal and State laws and regulations, including the Bank Secrecy Act.
- Other duties as assigned.
Benefits
- Medical Benefits
- Dental
- Vision
- 401(K) Plan with Employer Matching
- Employee Stock Ownership Plan (Profit Sharing)
- Paid vacation & sick time
- Flexible scheduling
- Employee Assistance Program
- Dart Bank University
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
