R- 1871471: Loan Servicing Analyst (LSLS05)

JPMorgan Chase & Co.•Fort Worth, TX

11d•Onsite

About The Position

As a Loan Servicing Analyst within the Loan Servicing team, you independently execute servicing and research activities that support timely, accurate, and high-quality client service. You resolve escrow-related requests from internal and external stakeholders, process transactions, and research exceptions to identify root causes and practical solutions. You help keep procedures and system documentation current and accurate, supporting a well-controlled operating environment. You also contribute to continuous improvement efforts that enhance accuracy, speed, and client experience. In this role, you will act as a point of contact for escrow servicing questions and will apply loan documents, servicing agreements, and internal controls to day-to-day decision-making. You’ll partner closely with teammates and cross-functional stakeholders to resolve discrepancies and reduce repeat issues. You’ll provide guidance to junior team members and share best practices to strengthen team performance. You’ll also support process and system changes through feedback and user testing.

Requirements

Bachelor’s degree or equivalent work experience
Three years of experience in banking operations, loan servicing, mortgage servicing, financial services, or accounting
Experience processing and reconciling escrow accounts or similar account reconciliation work
Ability to interpret and apply loan documents, servicing agreements, policies, and control requirements
Demonstrated analytical and problem-solving skills, including structured fact-finding and exception research
Strong attention to detail with a consistent focus on accuracy in reporting and documentation
Strong verbal and written communication skills, with a client-service mindset
Ability to work independently while effectively collaborating with partners across functions and levels
Intermediate Microsoft Excel skills (for example: formulas, pivot tables, and lookups)
Proficiency with Microsoft Office applications (Excel, Word, and Outlook)

Nice To Haves

Experience in commercial loan servicing
Experience in accounting functions supporting loan operations
Experience acting as a subject matter resource and providing day-to-day guidance to junior team members
Experience supporting system enhancements, including user acceptance testing
Experience updating procedures, job aids, and operational documentation
Demonstrated involvement in continuous improvement efforts that reduce errors or cycle time
Familiarity with commercial banking products and operational workflows

Responsibilities

Manage and respond to escrow servicing inquiries and transaction-related requests from internal and external stakeholders
Execute escrow processing and reconciliation activities with a strong focus on accuracy and timeliness
Research escrow exceptions and discrepancies using thorough fact-finding and analysis
Identify root causes, recommend practical solutions, and escalate only highly complex or unprecedented issues with proposed paths forward
Process servicing transactions in accordance with loan documents, servicing agreements, policies, and controls
Document outcomes, decisions, and supporting detail to maintain a clear audit trail
Partner with cross-functional teams to resolve breaks and deliver positive client outcomes
Support continuous improvement initiatives by identifying enhancements that improve quality, speed, and service
Participate in system enhancement efforts by providing process input and completing user testing activities
Update procedures, job aids, and system documentation to reflect policy, regulatory, or system changes
Plan and prioritize work independently to meet deadlines across competing requests