Loan Services Senior Specialist

Arrow Bank NA • Glens Falls, NY

1d • $21 - $25 • Onsite

About The Position

The Loan Services Senior Specialist ensures that issues are identified and resolved and recognize when escalation is necessary. Responsibilities will also include quality control of data and accurate tracking and reporting of exceptions. Evaluate and identify process improvements. Provide operational support to branches and assist management with coordinating tasks.

Requirements

• Extensive knowledge of banking rules and regulations pertaining to loan accounts
• Proven ability to analyze and solve problems
• Proficient in Microsoft Office Suite: Word, Excel, Outlook and PowerPoint
• Ability to remain in a stationary position, often standing or sitting, for prolonged periods of time
• Ability to repetitively use a telephone, computer mouse, and keyboard for extended durations
• Ability to lift and/or move up to 15 pounds

Nice To Haves

• Associate degree or equivalent experience preferred
• 3 years of experience in banking and/or customer service preferred

Responsibilities

• Provide training, support, and guidance as appropriate to co-workers and customers.
• Assist with training the team through day-to-day operations, projects, and special assignments to meet department and Company goals.
• Provide consistent, outstanding internal customer service by anticipating and reacting to customer needs.
• Formulate and implement strategies and processes to achieve department goals in timely manner.
• Oversee critical tasks in absence of Team Lead or Management.
• Research data for management reports, audits, and projects as assigned.
• Process and review data for proper authorizations and compliance meeting all department policies and procedures.
• Works Collaboratively in a team environment to support the accurate and timely servicing of loans
• Superb Customer Service Skills with ability to resolve customer inquires
• Excellent Attention to Detail and Task Prioritizations skills

Benefits

• Competitive compensation including potential bonus and incentives as well as paid vacation, sick time, and holidays
• Medical, Dental, and Vision Insurance and Flexible Spending Plan
• Multiple retirement plans including: 401(k), Pension, and Employee Stock Ownership
• Education and Tuition Reimbursement
• Employee Assistance Program for our employees and their immediate family members

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree