Loan Services Administrator I

AVB Bank•Broken Arrow, OK

2d•Onsite

About The Position

The Loan Services Administrator supports the processing and maintenance of consumer and commercial loan accounts. This role assists internal and external customers understand and navigate the processes, phases, variables, and paths encountered throughout the life of the loan. A successful Loan Services Administrator holds a deep understanding of various loan structures, has command of complexities, and recognizes problems or barriers and can recommend resolutions to management. Additionally, the Loan Services Administrator consistently delivers clear, effective, and professional communication to provide outstanding customer service.

Requirements

High School Diploma or Equivalent
3-4 years related experience and/or training or equivalent combination of education and experience
Strong math, numerical reconciliation, and computer skills
Excellent verbal and written communication skills and experience in proper handling of confidential information
Ability to efficiently process data, discern patterns, and recognize inconsistencies in information
Aptitude for problem solving, analytical thinking, and learning
Ability to efficiently process data, discern patterns, and recognize inconsistencies in information
Ability to speak and hear clearly.
Ability to see details at close range.

Nice To Haves

5+ years’ experience in loan services preferred

Responsibilities

Process loan payments (received via mail, wire, etc.)
Process advances on lines of credit
Upload new loans, extensions, deferrals, and renewals to Jack Henry system from loan origination software
Review daily loan exception reports, daily variance reports, and other internal reports and make necessary adjustments and corrections
Balance the Work in Progress account daily
Mail loan notices, statements, and past due notices to customers
General loan maintenance
Prepare wires as needed for participation loans
File new Notes and pull paid Notes for proper distribution
Balance various loan general ledger accounts including FASB91 and Letters of Credit
Complete and submit monthly loan report to Small Business Association
Process and record all mortgages and releases
Review and process all vendor invoices for loans
Track all flood insurance, mail letters, and force place insurance
Complete and mail all escrow analysis statements
Pay all escrow insurance and yearly taxes
Process all mail insurance statements received and confirm proper tracking and imaging
Answer loan-related phone calls from customers
Provide prompt quality service to all customers within acceptable time limits
Order supplies for department
Other duties as requested by direct supervisor