Loan Servicer
About The Position
The Loan Servicer I supports accurate and timely loan servicing by entering, maintaining, and validating loan data to ensure reliable account administration. This role involves processing routine loan payments, maintenance requests, and account updates, as well as entering and validating loan data within servicing systems. The Loan Servicer I will identify discrepancies in documentation or system records, escalate them for resolution, and support internal and external customers with routine loan servicing inquiries. Maintaining organized and compliant documentation of servicing activities is also a key part of the role.
Requirements
- High school diploma or equivalent
- Strong understanding of mathematical concepts with quantitative aptitude
- Service-oriented and technical communication skills, both written and verbal, to gather and analyze detailed information
- Meticulous attention to detail to ensure data accuracy and organization
- Basic MS Suite proficiency, including Word, Excel, and Outlook
- Previous experience in a detail-intensive role requiring accuracy and adherence to established processes
Nice To Haves
- Familiar with Jack Henry System, preferred
- Prior experience in loan operations or a documentation preparation role in a banking environment, preferred
Responsibilities
- Keeps track and verifies data and source documents.
- From source document, identifies and interprets data to be entered to loan system.
- Informs supervisor of any discrepancies found in the loan packages such as inconsistencies, missing data, or source document, and finds resolution to questions.
- Enters alphabetic or numeric data from source documents into JH system, and enters necessary codes.
- Makes necessary corrections to information entered.
- Compiles, sorts, and verifies accuracy of data to be entered.
- Reviews loan account maintenance requests and enters maintenance on JH system.
- Prepares and process disbursements and loan fees.
- Files and routes source documents after entry.
- Prepares correspondence for payoff and loan verification requests, process loan payments from the mail, and sends notices to the customer.
- Provides routine office support such as answering phones, filing, and making copies of documents.
- Perform other duties as assigned.
Benefits
- Overtime paid at one and one-half times the normal hourly rate for any hours worked in excess of 40 in a workweek.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
