Loan Servicer II

Park Community Credit Union•Louisville, KY

6d•Onsite

About The Position

By emphasizing ONE Park, ONE mission, ONE team, the Loan Servicer II assists the credit union by ensuring that information is accurate and maintaining credit union record files with established processes to minimize credit union risk and/or losses. This role provides a proficient level of loan servicing knowledge, demonstrating the ability to work with loans of moderate complexity. Significant emphasis is placed on knowledge of mortgage servicing and escrow requirements. This role also serves as a departmental resource for others.

Requirements

Three years to five years of similar or related experience.
A high school education or GED.
Extensive knowledge of real estate servicing practices and compliance is necessary.
Should be able to run spreadsheet and word processing software.
Must sit, stand, and walk short distances.
Must use hands and fingers to count currency and handle, manipulate, and feel objects, documents, and office tools and equipment.
Must read, write, listen, speak, and use personal computers, copiers, telephones, and other office equipment and software throughout the work day.
Must be able to occasionally stoop, bend, squat, and reach overhead with hands and arms.
Must be able to occasionally push and pull office furniture and other objects.
May occasionally lift and/or move up to 15 pounds and on occasion lift and/or move up to 25 pounds.
Follow the credit union’s Bank Secrecy Act and anti-money laundering policies and procedures, including running OFAC searches, completing investigative reports of suspicious activity and currency transaction reports timely and without error.
Follow all security policies and procedures and report discrepancies or suspicious activity to manager immediately.
Maintain working knowledge of mortgage servicing and compliance, both within the credit union and from the industry overall.

Nice To Haves

Significant emphasis is placed on knowledge of mortgage servicing and escrow requirements.
Serve as a departmental resource for others.

Responsibilities

Perform servicing duties including loan advances, rate change notices/maturity letters, tax agency reporting, payment maintenance, payoffs, releases, etc.
Work with third parties to track insurance and taxes.
Research and resolve payment, insurance and tax issues, etc.
Post and balance daily transactions including payment and new loan reconciliation.
Work exception reports as necessary and work with appropriate parties to balance/reconcile general ledger for mortgage transactions.
Accurately perform escrow disbursements as required to meet payment deadlines for insurance and tax bills.
Analyze escrow accounts, ARM changes, home equity changes and monthly reports advising manager of any discrepancies or recommendations.
Distribute required notices for escrow analysis, ARM adjustments, etc. in accordance with regulatory requirements.
Perform all servicing-related activities in a manner that ensures compliance with regulatory requirements.
Maintain knowledge of rules, policies and procedures governing all loan classes.
Provide support on processes and act as a resource to departmental staff and troubleshoot servicing matters.
Assist with internal/external audits to resolve process issues.
Work on special projects or assignments as needed.
Perform other job-related duties as assigned.