Loan Service Specialist

LMCU • Grand Rapids, MI

3d • Onsite

About The Position

LMCU is looking for a Loan Service Specialist to assist members and LMCU staff with inquiries relating to all Loan Service functions. This Individual will be responsible for effective communication with members, and internal staff while demonstrating LMCU's Five Star Promise.

Requirements

• 3 or more years of similar or related experience, including preparatory experience.
• Exemplary communication and member service skills.
• Financial institution experience, including exposure to working with consumer loans

Responsibilities

• Answer phone calls from members and LMCU staff relating to all Loan Service functions including but not limited to, Release of liens, title questions, processing payoff letters, rates, updating member information, updating insurance, providing monthly billing statements, payment reversals, due date changes, and processing skip-a-payment.
• Assist with monitoring the Loan Service inbox and responding to member and LMCU staff emails.
• Maintains accurate and complete member account information.

Benefits

• weekly pay
• retirement savings options
• comprehensive health coverage including medical (with prescription), dental, vision, HSA match, paid parental leave, and tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed