Loan Resolution Specialist

Financial Partners Credit Union•Downey, CA

About The Position

Financial Partners Credit Union is seeking a detail-oriented and motivated professional to join their team as a Loan Resolution Specialist. In this role, you will support the credit union’s delinquency management objectives by monitoring and collecting consumer loan accounts that are more than five days past due. You will work directly with members to understand their financial situation, establish repayment solutions, and help bring accounts back into good standing whenever possible. This position is well suited for someone who is analytical, persistent, and able to balance strong member service with responsible lending practices.

Requirements

One-year certificate from a college or technical school; three years of related experience and/or training; or an equivalent combination of education and experience.
Proficiency in Windows-based systems.
Working knowledge of Microsoft Excel and Word.

Nice To Haves

Associate’s degree preferred.

Responsibilities

Collect past-due consumer loans and credit cards that are more than five days delinquent.
Handle incoming and outgoing calls related to delinquent accounts and respond to member inquiries.
Review payment histories and perform account reconciliation to ensure account accuracy.
Educate members on their loan obligations and the importance of maintaining accounts in good standing.
Identify and analyze the causes of delinquency and work with members to establish appropriate payment arrangements.
Conduct skip tracing to locate members and/or collateral when necessary.
Recommend accounts for legal action or repossession to management for approval when appropriate.
Assign accounts for field chase when necessary.
Review and follow up on letters of guarantee with insurance companies.
File GAP claims and process cancellations of warranties when applicable.
Maintain accurate documentation and records related to collection activity and account resolution.