Loan Processor

PeoplesBank•Winchendon, MA

23h•$57,000 - $65,000•Hybrid

About The Position

Cornerstone Bank was established in 2017, built on a legacy of community support and a commitment to helping individuals and businesses thrive. With deep roots in Worcester County and a strong presence throughout Central Massachusetts, Cornerstone combines the strength of a traditional bank with the personalized service of a local institution. Our community-based banking model allows us to deliver exceptional service with a personal touch—every time. At Cornerstone Bank, we foster a collaborative and inclusive workplace where innovation, teamwork, accountability, and excellence are more than just values—they’re how we work every day. We empower our employees to grow professionally, serve their communities, and deliver outstanding customer experiences. We are seeking a detail-oriented and customer-focused Loan Processor to support our mortgage lending team. In this role, you will manage residential loan applications from initial review through closing, ensuring accuracy, compliance, and a seamless customer experience. The ideal candidate will coordinate documentation, analyze financial and credit data, and collaborate with internal teams, third-party vendors, and customers to move loans efficiently through the pipeline. This position requires strong organizational skills, the ability to meet deadlines in a fast-paced environment, and a solid understanding of mortgage products and underwriting guidelines. This is a hybrid opportunity and can be based in Spencer, Winchendon or Worcester.

Requirements

Ability to adapt to any mortgage department changes
Must be detail oriented and able to meet strict deadlines
Must possess excellent communication, organizational, customer service, interpersonal, and computer skills
High School diploma or equivalent
One to two years loan processing or related experience
Ability to navigate bank’s lending systems
Working knowledge of MS Office 365 (word / excel)

Responsibilities

Processes residential loan applications in accordance with established policies, procedures, and timelines.
Conducts initial loan review, requests/tracks delivery of 3rd party reports and verifications, contacts appropriate party about missing documentation, notifies attorney with preliminary closing request and prepares various forms and reports.
Obtain and analyze information to process mortgage applications which includes, but is not limited to, credit reports, appraisals, title work, verification of employment, calculation of income, asset verification and any other pertinent information.
Knowledge of Cornerstone Bank mortgage products. Ability to analyze customer needs, identify options for appropriate loan programs to discuss with the Processing Team Lead.
Knowledge of Secondary Market (FreddieMac/Fannie Mae) underwriting requirements. Loan Processors are responsible for keeping up with changes in Cornerstone Bank’s underwriting policies and procedures. Attend relevant meetings and seminars as requested by supervisor.
Prepares file for underwriting and documentation completion. Works with underwriter to obtain necessary documentation for approval/denial process. Upon loan approval, sends completed loan file to closing department.
Accountability for obtaining signed rate lock form from customer, if applicable.
Processor must accurately determine customer’s request to escrow monthly taxes and insurance. Review payment method with customer prior to loan closing.
Communicate at least weekly if not more often with customers throughout the loan process, keeping them informed of their loan status; as well as inquiries from originators, branch managers and other Bank personnel within scope of authority and expertise in accordance with established customer service guidelines.
Accuracy of data in processors loan pipeline. Processors are to consistently update and maintain loan status in our loan origination system. Document work performed on loan files in our loan origination system.
Responsible in meeting department service level goals.
Prepares and provides a variety of ongoing and recurring reports.
Performs miscellaneous administrative and clerical support duties as required.
Performs all duties in accordance with prescribed regulatory compliance guidelines.
Other related duties as assigned.