Loan Processor Team Lead

D.R. Horton•Atlanta, GA

About The Position

D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. This position is for a Loan Processor Team Lead in the Financial Services Regional Department. The role involves assisting the Regional Processing Manager by handling weekly pipeline calls with branch managers, fielding questions from loan processors, and acting as the point of contact for directly supported branches. In the Regional Processing Manager’s absence, the Team Lead will assign incoming files.

Requirements

Bachelor's degree (B. A.) from four-year college or university
One (1) to Two (2) years related experience and/or training
Ability to apply common sense understanding to carry out instructions furnished in written oral form or via DRH applications
Proficiency with MS Office and email

Nice To Haves

Strong communication skills
Attention to detail

Responsibilities

Monitor and train on customer service maintaining company published exceed score goals
Mentor new loan processors
Monitor and train team to maintain QC score of 1.00
Monitor and train team to maintain Avg # Suspense Items score of 2.00
Ensure that the processors on your team maintain a Timeline Exception of less than 15%25
Oversee the daily management of the aged loans report
Manage BFA goals for the upcoming month
Manage timely pre-draw of loans in the pipeline
Provide support for the Regional Processing Manager when they are unavailable or out of the office
Assist the loan processors with questions and issues on guidelines and loan files
Assist the Regional Processing Manager in identifying training needs
Assist in daily pipeline management to include monitoring the following reports; Projected to Close, Timeline Exception, Loan Approval Conditions
Conduct in depth pipeline reviews with Loan Processors as needed (weekly or monthly)
Conduct all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
Able to travel overnight
Directly manages two or more employees in the Branch Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.