Loan Processor II

Priority One Credit Union•South Pasadena, CA

About The Position

Responsible for interviewing members for loans and loan related questions including input, posting, and preparing all documents necessary for closing all types of consumer loans including promotions. Assists in quoting rates for and processing real estate loans (first and second mortgages). Obtain NMLS license within first six months of hire date. Meet monthly assigned loan production goal. Cross sell additional products and services. Mail loan paperwork, distribute loans to branches, and coordinate closing with branch personnel. Audit all loans booked to insure completeness and accuracy. Assist the branches when needed. Type and handle miscellaneous paperwork including denial letters, approval letters and promotional materials. Maintains files and answers and directs telephone calls. Contact members for loan information and advise members of approvals and promotions. Monitor and verify Department check supply. Complete miscellaneous projects as assigned. Prepare for and participate in credit union promotional sales and events. Provide professional and efficient service to members.

Requirements

High School graduate (some college preferred)
Required consumer loan and NMLS training and certification.
Understanding of consumer loan products and services.
Knowledge of loan processing functions and related requirements and procedures.
Flexibility learning or cross-train in POCU’s mortgage products.
Three to five years of related experience.
Strong typing abilities.
Good verbal public relations skills.
Able to operate calculator, knowledge of Microsoft Office, and related computer applications.
Well organized, ability to multi-task and time management skills.

Nice To Haves

Credit Union/Financial Institution experience preferred.

Responsibilities

Provides effective secretarial and clerical support for all phases of loan processing activities and promotions.
Prepares paperwork for loan applications, runs reports, retrieves credit ratings, reviews files, figures point scores, works up applications, and obtains and verifies supporting documentation.
Performs posting functions and prepares all necessary documents for closing of consumer and real estate loans.
Mails loan paperwork and distributes loan paperwork to branches and appropriate personnel.
Coordinates and processes loan closings, ensuring that each loan is promptly and properly prepared, documented, processed, approved, and disbursed.
Types and mails approval, denial letters and related correspondence for promotions, as assigned.
Disburses documents to Loan Officers for follow-up.
Receives, screens and properly directs incoming calls, answers routine questions or directs them to appropriate personnel, records and relays messages, and assists branch personnel when requested.
Completes consumer and real estate (first & second mortgage) loan processing duties in accordance with established policies, procedures, and regulations.
Contacts members on the approved loan report to notify them of approval and necessary documentation needed to fund the loan and schedule a funding appointment.
Contacts members on the in-progress report to collect additional information/documentation to be able to decision the loan.
Meets loan production goals and cross sales goals set by supervisor.
Participates and prepares for sales and products promotions.
Discusses and calculates payment options and amounts on existing loans as requested by borrower.
Collects all Supporting Document packages and images all documents, ensuring proper scanning into Synergy.
Monitors the check supply to ensure there is a sufficient supply for the day, that all checks are accounted for, and that unused supply of checks is properly secured at the end of the day.
Reviews loan files and provides decision recommendations to loan officers.
Adheres to new policy and procedure changes.
Assists with new staff training in consumer loan application input, processing, and funding.
Establishes and maintains effective and professional business relationships with members and external contacts.
Resolves (or refers) requests and problems promptly and courteously, answers member questions pertaining to promotions, loans, balances, and payoffs, and assists walk-ins.
Keeps members properly informed of Credit Union policies and procedures.
Maintains and conveys the Credit Union’s professional reputation.
Establishes and maintains effective coordination and communication with area personnel and management.
Completes assigned reports and tasks for Supervisor or Loan Officers promptly and accurately.
Supports and assists area personnel as needed.
Maintains departmental files.
Attends and participates in meetings and training as required.
Keeps management informed of area activities and of any significant problems.
Performs miscellaneous clerical and secretarial functions as needed.
Ensures that work area is clean, secure, and well maintained.
Covers for area personnel as needed.