Loan Processor I

Banc of California•Escondido, CA

About The Position

This position supports the Small Business and Consumer Lending Group (SBCLG) by managing and servicing loan portfolios for both consumer and small business clients. This position will be responsible for overseeing the day-to-day administration of lending activities, ensuring portfolio performance, mitigating risk, and delivering excellent service to clients. Performs all duties in accordance with the Company’s policies and procedures, all U.S. state and federal laws and regulations, wherein the Company operates.

Requirements

1-2 years banking experience with bank-related loans preferred.
College degree in a related field preferred.
Demonstrated solid organizational and time management skills; ability to take initiative, work on multiple transactions simultaneously and meet completion time tables while maintaining targeted loan quality.
Analytical and problem solving skills; ability to use logic, reason and sound judgment.
Strong verbal, written, and critical thinking skills.
Highly organized and detail-oriented with a high degree of accuracy and able to multi-task.
Ability to prioritize and successfully manage deadlines.
Proficiency in Microsoft Office (Outlook, Excel, MS Word).
Demonstrate cross-line of business knowledge of banking systems and products.
Knowledge of applicable Bank policies, compliance laws, rules and regulations.
Prior experience in loan processing, including familiarity with loan documentation, processing systems, regulatory requirements, and end to end workflow.
High School diploma or equivalent required.

Responsibilities

Retrieve and distribute daily transaction reports for past due, paid, and non-posted loans using Vision Content.
Perform callbacks on previous day’s payments and advances processed by servicing.
Provide routine customer service for loan customers, including answering phones and responding to servicing department emails.
Maintain up-to-date customer call logs for all communications related to the loan portfolio.
Assist with tracking and collecting on past due loans for both portfolios, including customer calls, and sending written demand letters when needed.
General office tasks such as filing, scanning, mail sorting, copying, and handling department mail.
Work mail sent to the department to ensure that bank and borrower interests are well managed, including borrower returned mail, UCC continuations, borrower or other interested party communication, or other mail which may need handling but by a different area of BOC.
Perform loan payoff maintenance and coordinate processing requests for demand with the Loan Demand department.
Keep accurate records of payoffs and prepare loan files for warehousing at Iron Mountain.
Perform all record retention duties as required by the Bank’s Record Retention Policy, Schedule, and Procedures.
Receive and track all incoming new and renewal loan applications for small business and business credit lines.
Monitor group email inboxes, respond, and forward emails as appropriate.
Load applications into nCino and assign them to a processor.
Send maturity letters monthly via regular mail and e-sign.
Conduct maturity outreach for lines close to or at maturity to obtain renewal applications.
Follow all established policies and procedures.
Perform other duties and projects as assigned.

Benefits

401k plan which includes a company match and immediate vesting
Comprehensive insurance options including medical, dental, vision, AD&D, supplemental life, long-term disability
Pre-tax Health Savings Account with employer contributions
Pre-tax Flexible Spending Account (FSA)
Adoption assistance
Surrogacy assistance
Fertility assistance
Paid parental leave
Family support solutions including care options for your family
Paid vacation days
Paid holidays
Paid volunteer time off
Tuition reimbursement
Annual mentorship program
Leadership development resources
Access to LinkedIn Learning