Loan Processing Representative

PeoplesBank•Whitney, MA

4d•Remote

About The Position

The Loan Processing Representative supports PeoplesBank’s lending operations by onboarding loan applications received through various channels and providing a seamless, compliant, customer-focused experience. The role reviews and analyzes loan files for completeness, accuracy, and qualification; gathers and orders documentation; prepares disclosures; coordinates with borrowers, loan originators, underwriters, attorneys, and other third parties; and manages applications from receipt through closing. The position requires attention to detail, analytical and communication skills, knowledge of conventional lending guidelines and applicable regulations, and the ability to manage multiple priorities while delivering accurate, timely support. This is a remote role, but the associate must be in the same time zone and within a two-hour commuting distance of Holyoke, Massachusetts.

Requirements

Associate’s degree or equivalent from a two-year college or technical school; or six months to one year of related experience and/or training; or an equivalent combination of education and experience.
Excellent organizational skills and attention to detail.
Strong analytical and problem-solving skills.
Excellent verbal and written communication skills.
Discretion and dedication to protecting the financial privacy of clients, business partners, and the employer.
NMLS registration is required; the ability to obtain registration after a period determined by the decisionmaker is required.
Successfully complete the NMLS registration process, including applicable criminal background and credit checks, and remain compliant with NMLS license regulations and rules.
Computer skills using Microsoft Word and Excel.
Must be in the same time zone as Holyoke, Massachusetts, and within a two-hour commuting distance.

Responsibilities

Onboard new loan files and confirm loan data accuracy.
Review loan files for completeness, accuracy, and qualification, and identify any additional documentation required.
Work with prospective borrowers and advise them about product requirements, pricing, policies, and guidelines.
Manage a pipeline of applications and serve as the primary contact for parties and third-party stakeholders, maintaining ongoing communication.
Communicate with loan origination, underwriting staff, and external stakeholders, including vendors, attorneys, and borrowers.
Prepare accurate initial disclosures.
Maintain current knowledge of FHLMC and conventional loan rules, as well as federal and state regulations.
Order applicable file documentation, including appraisals, verifications, and tax transcripts.
Follow established procedures, recommend updates, and assist with procedure maintenance and updates.
Review HMDA and Mavent reports for accuracy and make changes as needed.
Schedule closings and prepare closing packages for consumer loans.
Verify that all conditions are met and loans comply with regulatory guidelines before closing.
Perform other related duties as requested.