Loan Origination Customer Support

Extend Your Team

4d • Remote

About The Position

We are seeking detail-oriented, driven, and empathetic customer experience managers to join our team. You will work with intelligent, motivated, intense, and interesting people to provide an extraordinary experience for individuals applying for and receiving the Aven card. Our company is focused on reducing the cost of capital globally by offering credit cards with advanced asset-securing technology and significantly lower APRs. Our team comprises executives from top technology and finance companies, with significant backing from prominent investors. We are building a revolutionary autonomous asset-securing process, world-class risk models, and a seamless product experience for consumers.

Requirements

• At least 2 years (and above) of experience under a US Loan or Mortgage account handling Loan Origination or Underwriting specific tasks
• Experienced in customer-facing roles in a loan or mortgage account
• Superb communication, collaboration, and problem-solving skills.
• Proficiency, speed, and accuracy in written communication.
• Fluency, clarity, and good diction in English
• Great organizational skills & time management abilities
• Experience using customer communication tools (ZenDesk), task management tools, Google Drive, and Email.
• Detail-Oriented - we’re a financial services company so being correct about the details matter
• Bachelor's Degree or comparable work experience in financial services
• Flexibility to work US Pacific time 9 AM to 6 AM (with a 1-hour break time in between)
• Must live in the Philippines

Responsibilities

• Responding to customer queries in a timely & effective manner via ZenDesk or other customer support tools
• Documenting & logging issues (as well as customer compliments & complaints)
• Working with customers to help them go through our application flow when required
• Tracking customer experiences across online & offline channels using logs, dashboards, and CRM systems

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level