Loan Operations Specialist

THUMB BANK & TRUST•Winsor Township, MI

6d•Onsite

About The Position

The Loan Operations Specialist is responsible for supporting commercial, mortgage, and installment loan operations by accurately processing loan activity, maintaining loan records, and ensuring compliance with regulatory requirements and sound banking practices. This role performs new loan setup, loan maintenance, payment processing, and loan research while providing timely and accurate operational support to internal staff and customers.

Requirements

High school diploma or equivalent required.
Minimum of two (2) years of experience in banking operations or a related banking function.
Strong attention to detail and accuracy, particularly when working with financial data and sensitive documentation.
Working knowledge of loan operations processes, procedures, and applicable regulatory requirements.
Proficiency in Microsoft Office applications (Word, Excel, Outlook) and experience with core banking and document imaging systems.
Ability to analyze issues, resolve problems, and exercise sound judgment.
Strong organizational and time management skills with the ability to manage multiple priorities.
Commitment to confidentiality, integrity, and compliance standards.
Ability to collaborate effectively with internal teams and communicate clearly.

Nice To Haves

Associate degree or higher in Business, Finance, or a related field preferred.
Equivalent combination of education and experience will be considered.
Experience with Fiserv Premier and Director Unity preferred.

Responsibilities

Set up new loans, renewals, modifications, and extensions in the Bank’s core system, including commercial, mortgage, and installment loans.
Perform loan and customer record maintenance within established timelines while maintaining the integrity of the core banking system.
Process loan payments, payoffs, reversals, and related adjustments accurately and timely.
Conduct loan research and document findings, communicating results to internal requestors as appropriate.
Review exception reports, non-posted transactions, irregular activity, and system reports using analytical and problem-solving skills.
Identify issues, recommend corrective actions, and participate in quality control and process improvement efforts.
Ensure compliance with applicable banking regulations, internal policies, and sound loan servicing practices.
Provide prompt, efficient, and accurate operational support to customers and Bank staff.
Assist with identifying process inefficiencies and contribute ideas to improve accuracy, efficiency, and service quality.
Work collaboratively with team members and assist others with daily tasks or special projects as needed.
Coordinate and communicate effectively with other departments to support overall Bank operations.
Adjust priorities in response to changing operational needs while maintaining accuracy and quality.
Provide support to other operational areas during periods of increased activity or as directed by management.