Loan Operations Specialist

BMI Federal Credit Union•Dublin, OH

1d•$19 - $22•Onsite

About The Position

BMI Federal Credit Union is a not-for-profit financial cooperative providing banking services to our member-owners. Our goal is simple – to improve the financial well-being of our members and our community. For 16 consecutive years (2010-2025), BMI FCU has been named a “Best Employer in Ohio” by the Workforce Research Group. If you enjoy working for a smaller company and having the ability to positively affect an entire organization, then BMI FCU is the place for you!

Requirements

High school diploma, GED, or equivalent required
1-3 years of lending and customer service experience required
Exceptional customer service skills
Knowledge of title work and lien fillings
Proficient in Microsoft Office with competencies in Excel, general computer programs, and general office equipment
Up-to-date knowledge of underwriting guidelines including requirements, procedures, and criteria
Strong organizational skills and attention to detail
Basic math skills
Advanced problem-solving skills
Proficient in organizing projects, prioritizing work and completing multiple tasks accurately
Excellent written and oral communication skills
Possess a professional demeanor
Ability to work under minimal supervision
Ability to receive and maintain confidential information
The ability to obtain Certified Financial Counselor status

Responsibilities

Prepare and process loan documents in accordance with loan officers’ directions and approved loan agreements.
Take member loan applications and cross-sell other services.
Review new loan documents, verify the accuracy of the loan document process and complete loan files.
Examine documents to ensure accuracy and compliance with existing underwriting and regulatory guidelines as part of quality control procedures.
Scan all loan files.
Develop and strengthen a positive and professional relationship with auto dealerships.
This position is a back up to other functions in the Lending Department.
Assist as a primary source for funding applications for loan officers
Provide back-up support for processing payments and our payoff checks when needed
Track and monitor home equity loan files closed by all loan officers as part of our quality control process, including mortgage recordings
Assist as primary source for all home equity mortgage releases
Become efficient in assisting with sending electronic documents though DocuSign
Assist and support loan officers for lienholder verification and insurance policies for home equity loans
Assist and support Lending Department with payoff requests, credit verifications, verification of employment requests, lien releases and auditing retrieval when needed
Direct applications from BMI FCU’s online banking platform for loan officers to process
Quality check applications processed by loan officers
Assist title processor with regards to title releases and updates through the collateral management system when necessary
Process and order Home Equity Line of Credit (HELOC) checks for members through integrated payment solutions
Assist with research and resolution of any indirect loan related processing issues and provide management with periodic reports regarding status of compliance and funded loans
Answer incoming calls from Lending Department and members as well as corresponding by e-mail through BMI FCU’s website, and respond to members’ requests by sending letters, credit union literature, or brochures about products, services, and fees
Maintain current and complete files; sort, file, locate and retrieve materials
Review and respond to resolutions of loan related issues
Convert non-member loan applications to new membership accounts
File loan documents with appropriate agencies
Identify and take action to improve the department’s operating methods and procedures
Take member loan applications and prepare them for review by a loan officer, and follow up with loan officer to determine status and cross-sell other services
As needed, process and fund indirect loan packages and ensure accuracy for all closed loans by auditing files, ensuring system set-up is accurate, all required documents are complete and correct, and funds disbursed accurately
Assist with scanning documents in a timely fashion for indirect and all other areas within the Lending Department
As needed, communicate via dealer portal, for approved loan documents, quality control, funding, and compliance issues; obtain additional information based on requirements with dealer staff to ensure accuracy and efficiency
Support inbound dealer calls and assist with contacting dealers to follow up on deals