Loan Operations Specialist

Union Bank of Michigan•Grand Rapids Charter Township, MI

6d•Onsite

About The Position

Responsible for maintaining and reporting proper loan accounting records for the bank while ensuring loan data integrity. This role involves ensuring the accuracy of all data related to the JHA 20/20 booked loan portfolio, maintaining and administering JHA 20/20 loan modules, exception tracking systems, and document imaging systems. The specialist will handle day-to-day loan servicing, including statement production, loan booking, account reconciliation, lien release tracking, payment application, collateral tracking, fee assessment, interest accruals, loan modifications, collateral holds, balancing of GL and DDA accounts, funding new loans, and monitoring loan participations. The position also requires assisting with daily data maintenance to ensure loan portfolio data integrity, reviewing interest rate changes, and ensuring the quality and completion of electronic loan operation files.

Requirements

High School diploma
Three to five years of banking experience in a like area
Ability to retain confidential information
Very Strong Excel, Word and Outlook skills
Document scanning & indexing experience with software such as Synergy or the ability to learn
Strong time management
Strong analytical skills
Ability to meet deadlines and manage competing priorities
Adaptable, willingness to accept change
Ability to work independently
Ability to perform several tasks concurrently with tact and professionalism
Excellent customer relation skills, including proper phone etiquette

Nice To Haves

Jack Henry Get Smart Loan Certification

Responsibilities

Ensuring the accuracy of all data, financial and otherwise relating to the JHA 20/20 booked loan portfolio.
Maintenance and administration of the JHA 20/20 loan modules, exception tracking systems, and document imaging systems.
Timely and accurate day-to-day loan servicing including production of periodic statements, loan booking, account reconciliation, lien release tracking, payment application, collateral tracking, fee assessment, interest accruals, loan modifications, collateral holds, balancing the Loan Settlement GL account and internal loan-related DDA accounts, funding of new loans, and monitoring of the accuracy of loan participations.
Assisting with daily maintenance and posting of data to maintain the integrity of the Loan Portfolio data.
Reviewing interest rate changes and ensuring all adjusted rates are serviced properly.
Ensuring the quality and completion of electronic file records (loan operations imaged files).
Ensuring the accuracy of various loan-related reports for end-users such as the bank’s CEO, Board of Directors, Sales Team, Finance Department, Lending Team, external audit partners and regulations (i.e. Reg O, CRA, Risk Rating, Policy Exceptions, and various operational reports, etc.).
Preparation of weekly loan-related reports for lenders, such as past due reports, classified asset report, and 90-day past due reports.
Preparation of Precision Lender Quality Control reports, Reserve for Bad Debts quarterly report, and Quarterly WebEquity ALLL calculation and monthly ALLL calculation in Excel.
Keeping current on regulatory requirements affecting Loan Servicing and following established Policies and Procedures.
Maintaining operational controls, including ensuring accurate balancing of loan general ledger accounts assigned to the Bookkeeping area.
Completing and submitting Small Business Administration reports and remitting fee payments.
Networking with other Jack Henry banks locally and nationally, and participating in Jack Henry user groups, focus groups, and educational conferences.
Submitting software enhancement requests, Fix Requests, and Customer Work Orders and following through to completion.
Partnering with JH Loan Support to troubleshoot issues and develop depth on the JHA 20/20 platform.
Training back-up/support staff on loan administration, loan booking, records retention & document scanning as necessary.
Providing back-up coverage to Bank Operations (wire approval, ACH, account maintenance, and support to other ancillary products maintained by the bank’s operation area).
Administrator of Mountainseed Appraisal Management, WebEquity, Precision Lender, Laser Pro, Calyx, and Credit Bureau Reporting Agencies.
Earning and maintaining Jack Henry Get Smart Loan Certification on an annual basis.
Performing other duties as assigned by the Operation’s Manager or other Officers.
Serving as a member of the Fixed Asset Committee.
Serving as a member of the Business Resumption Team.