Loan Operations Specialist 1

Texas Dow Employees Credit Union•Sugar Land, TX

6d•Onsite

About The Position

This role serves as the main point of contact for detailed loan inquiries, history research, and core loan system questions. The Specialist will provide follow-up to ensure all needs are met efficiently. Responsibilities include serving dealers face-to-face with payoffs and drafts for collection, processing mailed-in and automated report items for deposit and/or payments to applicable accounts (including credit insurance payments, consumer loan payoffs, and total loss settlements), and establishing new consumer loans by ensuring accurate information is set up in relevant systems. The role also ensures the salability of collateralized consumer loans, reviews and completes loan correction requests, rate modifications, and payment error research. Additionally, the Specialist will compile and submit required documentation to vendors for credit insurance and total loss claims, produce standard letters for lien releases and payment histories, and maintain product accuracy by reviewing critical documents and reports. Verification of title work documentation, completion of lien filings, and ensuring accuracy and timeliness of lien filings with finance companies, state DMV offices, and dealers are key duties. The role also involves releasing liens on collateral items once loan agreements are satisfied, categorizing and filing paper documents, completing quality checks of documents in the optical system, processing incoming oil and gas drafts for collection, and ensuring follow-up on outstanding items.

Requirements

High school diploma or equivalent is required.
Six months to two years job related or similar experience.
Strong working knowledge of relevant software including Microsoft Office.
Extensive experience with Microsoft Excel and experience with creating and managing large data sets.
Passion for accuracy.
Substantial ability to prioritize tasks and solve complex problems.
Ability to handle and maintain confidential information in a sensitive manner.
Ability to add, subtract, multiply and divide numbers.
Ability to perform these mathematical skills using money and other forms of measurement.
Mental alertness and adaptability to office work environment.
Effective oral, written and interpersonal communication skills with the ability to carry out instructions, interpret documents, understand procedures, and speaks clearly.
Must have a valid Driver's License.

Nice To Haves

This position may require travel up to 10% of the time in local and regional areas based on business needs.
Occasional after hours work may be required.

Responsibilities

Serve as the main point of contact for detailed loan inquiries, history research, and core loan system questions.
Provide follow-up to ensure all needs are met efficiently.
Serve dealers face-to-face with payoffs and drafts for collection.
Process mailed in and automated report items for deposit and/or payments to applicable accounts.
Establish new consumer loans by ensuring accurate information is set up and in relevant systems.
Ensure salability of collateralized consumer loans.
Review and complete loan correction requests, rate modifications, and payment error research.
Compile and submit required documentation and information to associated vendors for credit insurance and total loss claims.
Produce standard letters for release of lien, satisfied lien, affidavit for intercontinental transport, and payment history requests.
Maintain product accuracy by review of critical documents and reports to ensure future rates, receivables, due dates, and payment changes are within guidelines.
Verify title work documentation in conjunction with new loans and complete lien filings with the local tax office.
Ensure accuracy and timeliness of lien filings by working with finance companies, state DMV offices, and dealers.
Compile and submit lien reports to finance department for review.
Release liens on collateral items both physically and via electronic methods once loan agreements have been satisfied.
Categorize, file and retrieve required paper documents from the paper vault.
Complete quality checks of various documents stored within the optical system.
Process incoming oil and gas drafts for collection with outside financial institutions.
Ensure proper follow-up is completed on outstanding items.