Loan Operations Specialist II

Jefferson Bank • San Antonio, TX

3d • Onsite

About The Position

The Loan Operations Specialist II performs a broader range of loan servicing and operational activities with moderate independence and accountability. This role builds on the foundational responsibilities of the Loan Operations Specialist I by handling additional loan operations functions, including flood review, UCC monitoring, document preparation, paid in full/lien release activities, adverse action support, loan booking and routine research or inquiry resolution. The position requires a working understanding of loan policy, established procedures, and departmental workflows to ensure loan records are accurate, complete, compliant, and processed timely. The Loan Operations Specialist II serves as a more experienced operational resource for routine questions and supports process consistency, quality control, and service delivery across the Loan Operations function.

Requirements

• Minimum of two years of directly related loan operations, loan servicing, banking operations, document processing, or comparable financial services experience required, with or without a related degree.
• High school diploma or equivalent required.
• Working knowledge of loan operations procedures, loan documentation, collateral tracking, insurance monitoring, UCC monitoring, flood review, booking, lien release, and adverse action support activities.
• Moderate organizational and independence skills, with ability to prioritize assigned work, manage follow-up items, and complete tasks with limited supervision.
• Clear and professional written and verbal communication skills when working with internal business partners and resolving routine inquiries.
• Moderate analytical and problem-solving ability to identify discrepancies, assess routine issues, research information, and determine when escalation is needed.
• Ability to apply loan policy guidance and departmental procedures to assigned work with accuracy and consistency.
• Attention to detail and commitment to data accuracy, documentation quality, and compliance with established controls.
• Ability to support process consistency by following workflows, checklists, and quality control standards.
• Demonstrates professionalism, accountability, confidentiality, teamwork, and commitment to service quality.
• Proficiency with Microsoft Office applications, including Excel, Word, Outlook, and Teams.
• Ability to operate standard office equipment.

Nice To Haves

• Experience using loan servicing systems, document tracking systems, imaging/workflow tools, core banking systems, or similar financial operations platforms preferred.
• Related degree or coursework in business, finance, accounting, banking, or a similar field preferred.
• Basic people development capability preferred, including willingness to share knowledge, assist peers, and support team learning.
• Basic process management capability preferred, including ability to follow procedures, identify recurring issues, and support workflow consistency.
• Working knowledge of loan servicing, document tracking, imaging, workflow, and core banking systems preferred.
• Ability to learn and use department-specific systems, reporting tools, and tracking applications.

Responsibilities

• Perform loan maintenance activities in accordance with established procedures, approval requirements, and loan policy expectations.
• Review, monitor, and clear assigned loan exceptions, including follow-up on missing, incomplete, or inaccurate information.
• Track loan documentation and collateral items, communicate status updates, and take appropriate action to support timely completion.
• Perform flood review support activities, including reviewing required documentation, monitoring applicable tracking items, and escalating issues when needed.
• Monitor insurance requirements and update loan systems or tracking tools to reflect current coverage information.
• Monitor UCC-related items and assist with tracking, continuation, update, or follow-up activities in accordance with departmental procedures.
• Prepare or assist with preparation of routine loan documents using approved templates, systems, and instructions.
• Support funding activities and ensure required information is complete before processing or escalating.
• Perform non-complex loan booking activities and assist with more detailed booking review items as assigned.
• Support paid in full and lien release activities by reviewing loan status, documentation requirements, and release tracking items.
• Assist with adverse action support activities in accordance with established procedures and regulatory timelines.
• Research and respond to routine loan operations inquiries, resolving issues within assigned authority or escalating when appropriate.
• Communicate clearly with internal business partners regarding documentation, exceptions, booking status, research items, and servicing matters.
• Identify trends, recurring issues, or process gaps and share observations with the manager or senior team members.
• Support basic process management by following workflows, checklists, controls, and quality standards consistently.
• Provide informal guidance to less experienced team members on routine procedures, as appropriate.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED