Loan Operations Specialist I

The Community Bank • Zanesville, OH

76d • Onsite

About The Position

Ensures proper execution of Bank instruments (liens, filings, recordings) according to Bank policy. Provides a positive and consistent experience in every interaction with every internal and external customer. Assists department Supervisor as directed.

Requirements

• High school diploma or general education degree (GED) and one to two years related experience and/or training; or equivalent combination of education and experience.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
• Ability to apply concepts of basic algebra.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.
• Valid Ohio Driver's License

Nice To Haves

• To be eligible for a promotion to a Loan Operations Specialist II position, employees must be in their current role for a minimum of one and a half years (1 ½), be cross trained and complete all duties described above consistently without additional supervision or support.
• Promotions will be obtained by showing initiative to find more efficient ways of completing tasks, troubleshooting, and by displaying the behavior required for the role.

Responsibilities

• Reviews input of all commercial and consumer direct installment loans in a timely manner for input accuracy according to loan policy.
• Notifies Credit Administration of any missing documentation or customer information at review of input.
• Mails billing notices and rate change notices daily as needed.
• Performs commercial installment loan modifications according to documents.
• Monitors flood insurance expirations and maintains flood insurance on applicable loans; sends letters and updates tracking log.
• Completes monthly private mortgage insurance billing.
• Pays monthly billings for credit and mortgage life, credit and mortgage disability, GAP and VSI according to instructions; store annually.
• Responsible for Life and Disability Insurance tracking. Handling cancellations, credits, adjustments and claims accordingly.
• Tracks lenders insurance commissions monthly and reports to HR quarterly.
• Force places hazard insurance when applicable.
• Monitors and processes new installment loan title work for physical and electronic titles.
• Changes Adjustable Rate Mortgage rates in Jack Henry weekly and as needed with Prime Rate adjustments according to updates from Treasury website.
• Tracks and processes hazard insurance on escrowed loans.
• Monitors and balances the skip-a-pay GL during their promotion.
• Assists the banking offices with customer related issues involving our credit card portfolio with TCM.
• Balances the credit card payment GL.
• Fixes any errors in the daily debit/ATM card file.
• Verifies the weekly coupon book order with Kristopher James.
• Skip-a-pay maintenance, and interest payment extensions.
• Assists with filing UCC’s, renewal UCC’s and titles.
• Sets up new debit/ATM card applications.
• Processes daily debit/ATM card maintenance requests.
• Fields calls and answers debit/ATM card related questions from customers and employees.
• Monitors debit cards for fraud according to procedure.
• Processes and tracks rush debit/ATM card orders.
• Tracks USPS undelivered debit/ATM cards and communicates with the corresponding banking office.
• Processes PMI cancellations in accordance with regulation.
• Performs collection requests pertaining to sequence loans (establishing and deleting).
• Assists in filing liens on titles, distributing interoffice mail, internal and external customer calls and inquiries and taking titles to the title office.
• Handles customer inquiries concerning installment and real estate loans.
• Maintains file room, determining space for future storage, moving files as needed, organization. Purges Turn Down drawer from year-to-year and storing.
• Assists in transporting documents and files to file room for storage.
• Files loan jackets and other pertinent information related to customer files including branch filing.
• Quotes and faxes payoffs on all loans.
• Performs AFT input, maintenance and review as needed for all loans.
• Performs loan maintenance as requested from collections including but not limited to file requests and payment corrections.
• Provides support and maintenance for offices.
• Remains knowledgeable of all department functions for assistance during times of need; vacations, unexpected absences, and/or emergencies.
• Annually reviews job’s standard operating procedures and assists with updates and training as needed.
• Keeps procedures up to date and create new as needed.
• Follows and supports the Company’s policies and procedures accurately.
• Positively represents the Company’s culture and values.
• Achieves annual goals as assigned.
• Completes annual required regulatory and Cybersecurity training curriculums as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED