Loan Operations Senior Supervisor

Industrial and Commerce Bank Of China USA NA•New York, NY

6d•$75,000 - $90,000•Onsite

About The Position

Responsible for the administration and daily operations of the Loan Operations Department, including processing loan and credit-related transactions, maintaining loan records, ensuring regulatory compliance, supporting Treasury Operations activities, and coordinating with Head Office on core system enhancements. Provides operational leadership, staff training, and departmental oversight to ensure accurate, efficient, and compliant processing of loan and treasury transactions.

Requirements

Bachelor's degree (B.A. or B.S.) from four-year college or university.
Five to seven years of related experience and/or training.
Equivalent combination of education and experience.
Reliability and punctuality
Adaptability and flexibility in a changing environment
Strong interpersonal and communication skills
Leadership and team development
Attention to detail and accuracy
Operational and regulatory compliance awareness
Problem-solving and analytical abilities
Ability to work effectively on-site and collaborate with colleagues while utilizing bank systems and technology
Possesses strong verbal and written communication abilities, including the capacity to read and comprehend English instructions, correspondence, and memoranda.
Able to prepare routine reports and business communications accurately and professionally.
Demonstrates the ability to communicate clearly and effectively with employees, customers, and business partners across the organization, and to present information in a professional and courteous manner.

Nice To Haves

Bilingual (English/Chinese) skills are preferred.

Responsibilities

Assist the Department Manager with daily operational functions and departmental administration.
Supervise Loan Operations staff and workflow in the Manager's absence.
Train new employees and cross-train backup team members.
Perform escrow analysis and administration, including coordinating with LERETA to ensure the timely and accurate disbursement of property taxes and insurance premiums, reconciling escrow accounts, resolving escrow-related exceptions, and maintaining compliance with applicable policies and regulations.
Prepare/reconcile month-end reporting, including mortgage and Fannie Mae reporting requirements.
Review incoming correspondence and loan applications for completeness and accuracy.
Collaborate with Head Office on core system upgrades, enhancements, and testing.
Process loan transactions, including: New loan disbursements, Lines of credit advances, Construction loan advances, Loan payments.
Maintain loan records and files, including: Interest rate changes, Loan extensions, Address updates, ORE (Other Real Estate) accounts, Non-accrual loans and charge-offs.
Respond to inquiries regarding syndicated loans from business teams and agent banks.
Monitor daily Loan Operations activities to ensure accuracy, timeliness, efficiency, and compliance.
Process Treasury Operations transactions, including: Trade and money market disbursements, Repayments, Interest rate maintenance through GMO, Brokered CD setup, maintenance, and fund transfers upon maturity.
Ensure operational activities comply with applicable laws, regulations, policies, and banking practices.
Support the Department Manager with additional projects, assignments, and departmental initiatives as needed.