Loan Operations Representative I

THE DIME BANK•Texas Township, PA

2d•Onsite

About The Position

The Loan Operations Representative I is responsible for performing a variety of duties to support the loan operations function. This includes coordinating work within the department and with other departments, reporting pertinent information to the immediate supervisor, and responding to inquiries or requests for information. The role involves forwarding billing notices, statements, rate change notices, and other correspondence to customers. It also includes reviewing dealer statements, sorting departmental mail, verifying loan payments, preparing satisfaction of mortgages and title releases on paid loans, processing paid loan papers, checking and verifying data and images for newly closed Consumer Loans, verifying proper insurance coverage, filing loan documentation, monitoring and renewing UCC filings and title encumbrances, monitoring exception reports, and filing address changes for returned mail.

Requirements

A high school diploma or equivalent
Moderate reading, writing, grammar, and mathematics skills
Moderate interpersonal relations and communicative skills
Moderate PC skills, including knowledge of loan software
Visual and auditory skills
A minimum of one (1) year’s work experience

Nice To Haves

AIB related courses or associate’s degree in related field preferred

Responsibilities

Forwards billing notices, statements, rate change notices, and other correspondence to customers.
Reviews all dealer statements and forwards them to the appropriate dealer.
Sorts incoming departmental daily mail and distributes as appropriate.
Verifies loan payments received via mail and prepares for teller processing.
Prepares satisfaction of mortgages, UCCs, and title releases on paid loans; returns satisfied collateral to customers on paid loans.
Processes paid loan papers and returns documents to customers.
Checks and verifies data and images for newly closed Consumer Loans.
Verifies that new loans have proper insurance coverage.
Files loan documentation for all new loans (consumer, mortgage and commercial).
Monitors and renews UCC filings and title encumbrance.
Monitors exception reports for outstanding items, actively works exceptions to obtain documents and updates collateral tracking as necessary.
Files address changes for loan returned mail.
Responds to inquiries relating to his/her particular area, or to requests from customers, other Bank personnel, etc., within given time frames and within established policy.
Coordinates specific work tasks with other personnel within the department, as well as with other departments to ensure the smooth and efficient flow of information.
Abides by the current laws and organizational policies and procedures designed and implemented to promote an environment which is free of harassment and other forms of illegal discriminatory behavior in the workplace.
Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the Bank's compliance with all regulatory requirements.
Reports pertinent information to the immediate supervisor as requested, or according to an established schedule; compiles information as necessary or as directed and provides data to appropriate Bank personnel.