Associate I, Loan Operations

First National Bank of Omaha•Omaha, NE

1d•Hybrid

About The Position

Associate I, Loan Operations serves as a Subject Matter Expert (SME), providing expertise and guidance across key areas such as consulting, content development, risk identification, process improvement, compliance adherence, and training. The role is responsible for developing and managing operational reports, conducting analysis to identify inefficiencies and risks, and supporting the ongoing enhancement of loan servicing processes and tools. Collaboration, initiative, accountability, and strong learning orientation are essential for success in this role.

Requirements

Bachelor’s degree or equivalent professional experience.
Experience with Hogan loan system and Business Objects report writing.
Strong analytical skills with a demonstrated ability to interpret data and drive results.
Experience in loan operations with a solid understanding of end-to-end servicing workflows.
Proven project management skills and the ability to manage multiple deadlines effectively.
Excellent written and verbal communication skills.
Ability to demonstrate leadership and collaboration across various levels of the organization.
Ethical decision-making and professional conduct in representing the department.
Unrestricted work authorization and not requiring future sponsorship.

Responsibilities

Manage and monitor recurring reports (daily, weekly, monthly, quarterly).
Use reporting tools (e.g., Business Objects, Excel) to identify risks and process improvement opportunities.
Analyze data trends and report findings to leadership with actionable recommendations.
Develop, maintain, and enhance documentation for reporting procedures.
Evaluate loan servicing processes to ensure accuracy, efficiency, and risk mitigation.
Collaborate with management to develop, track, and maintain KPI standards.
Leverage enterprise business intelligence tools to create and refine operational reports.
Understand loan process workflows to inform decision-making and escalate issues appropriately.
Monitor daily LIP (Loan in Process) discrepancies to ensure accurate accounting and financial reporting.
Proactively identify and resolve issues to minimize customer impact and financial risk.
Partner with cross-functional teams (business partners, technology staff, etc.) to drive process improvements.
Share knowledge, provide mentoring, and support peers and stakeholders constructively.
Maintain an up-to-date understanding of loan servicing regulations and contribute to team training efforts.
Assist in coordinating application testing and representing the department during issue resolution.
Act as a liaison between the business and technical teams for defect tracking and communication.