Loan Operations QC Specialist
New Hampshire Mutual Bancorp•Concord, NH
•$23 - $31•Onsite
About The Position
The Merrimack is seeking a full-time Loan Operations QC Specialist to join their team in Concord, New Hampshire. This role supports loan quality control by reviewing new loans, daily maintenance, and interest rate changes to ensure loan data meets established standards, complies with applicable requirements, and accurately reflects loan terms. The ideal candidate is detail-oriented, enjoys reviewing loan documentation, identifying discrepancies, and ensuring accuracy across loan operations.
Requirements
- Three to five years of loan-related experience, including a strong understanding of loan documentation and technical loan components
- Solid understanding of applicable regulations, investor guidelines, loan products, core operating systems, and loan servicing procedures
- Exceptional attention to detail, critical thinking, problem-solving, and independent analysis skills
- Strong verbal and written communication, interpersonal, and relationship-building skills
- Ability to manage multiple priorities and deadlines in a fast-paced, changing environment
- Strong administrative, organizational, computer, Microsoft Excel, and Microsoft desktop application skills
Nice To Haves
- Knowledge of consumer, residential, and commercial loans preferred
Responsibilities
- Review new loans, loan maintenance, and loan interest rate changes within established timeframes
- Ensure loan setup and maintenance are completed accurately and in accordance with loan terms
- Review adjustable-rate loan notices to confirm interest rate adjustments align with loan documentation
- Apply applicable regulations, federal and state laws, and investor guidelines to help prevent compliance concerns
- Communicate quality control findings clearly and provide timely feedback to support accurate corrections
- Partner with loan departments to research and resolve discrepancies identified during review
- Prepare reports for management, including reports related to quality standards
- Assist with identifying training needs based on loan review results and support training efforts as needed
- Support loan servicing activities, departmental projects, compliance training, and other duties as assigned
Benefits
- medical, dental, and vision coverage
- a 401(k) with company match
- paid time off
- paid parental leave
- tuition reimbursement
- professional development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
