Loan Operations Business Analyst

South State Bank•North Charleston, SC

1d•Hybrid

About The Position

The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions. We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here! SUMMARY/OBJECTIVES Organizes, provides support, and executes special projects for Loan Operations to include data/documentation clean-up efforts, process improvements, and loan level remediations. Serve as a subject matter expert in system specs and configuration. Utilizing advanced skills to serve as a primary tester for system upgrades and releases. Maintain a working knowledge of all Loan Operations processes to aid in researching and resolving complex issues.

Requirements

Ability to handle confidential information (customers and employees)
Excellent communication skills to support effectively communicating with all business partners (verbal, written, presentation)
Strong analytical and research skills with ability to problem solve.
Ability to work well under pressure in response to critical demands of the department; meet competing deadlines; and appropriately escalate issues when necessary.
Strong interpersonal skills and the ability to work effectively both independently and within a team environment with minimal guidance.
Ability to provide superior service to internal and external customers.
Must be exceptionally self-motivated, organized, and able to work in a rapidly changing and fast paced environment.
High School diploma required
A minimum of 5 years of experience in a Loan Operations role is required.
Must have in depth experience with loan documentation and loan servicing functions for consumer, commercial and mortgage loans.
An in-depth knowledge of Federal and State servicing regulations and Bank policies related to servicing procedures is required.
Proficiencies in Excel, PowerPoint, Word, Visio

Nice To Haves

bachelor’s degree preferred
Experience with Fiserv Premier Systems (including Navigator and Director) is preferred.
Understanding of accounting and lending principles and knowledge of project management.

Responsibilities

Serves as subject matter expert on the Fiserv system for loans and for all requests that require changes to Fiserv loan parameters and/or data.
Partners with IT and Loan Operations Leadership team to ensure proper testing, documenting, and implementing of all Fiserv releases and enhancements. This includes discussing testing timeframe and needs with the team, providing the test cases for regression and enhancements, maintaining availability for assistance while the teams are executing the scripts, reporting of errors, bringing errors to resolution, effectively communicating status updates throughout the testing period and implementation, ensuring all testing documentation is accurate, complete, and stored for audit purposes, etc.
Participates any conversion related activities. This will include data collection, process discussions, data mapping, testing phases, production conversion, post-conversion monitoring, etc.
Create ADHOC Reporting for loan level data as needed.
Participates in data/documentation clean-up efforts, process improvements, and loan level remediations with a high focus on risk mitigation.
Work with the Loan Team to utilize advanced knowledge of systems and processes for testing system upgrades and releases.
Review and maintain various departmental reports to identify trends or areas of concern.
Approach projects and tasks with the mindset needed to recognize opportunities for process improvements that will create efficiencies and elevate the level of service provided.
Partner with managers and teams in writing and reviewing procedures.
Follows departmental policies and procedures pertaining to problem resolution to ensure the area is following bank guidelines including Federal and State regulations.
Serve as a subject matter expert and train employees; identify cross-training opportunities within each area.
Keep abreast of industry trends and regulations.
Responsible for organizational integrity and business ethics as it relates to this position.
Responds timely to all inquiries from lenders and other bank personnel.
Actively engages in personal development by identifying and pursuing resources needed to improve performance.
Ensures compliance of South State Codes of Conduct, HR Guides, and other operating policies and procedures. Completes compliance training, adheres to all regulatory requirements.
Perform other related job duties and special projects as assigned.