Loan Operations Assistant

1ST SUMMIT BANK•Richland Township, PA

5d•Onsite

About The Position

The Loan Operations Assistant provides a wide range of office services including typing, handling customer and employee phone inquiries, filing, report generation, and other clerical duties. This role involves direct and immediate response to customer requests, informing them of available bank services, and providing timely information via phone or email. Responsibilities within the Loan Operations Department are diverse and may include daily loan reconciliations, input/export and maintenance, processing payoffs, scanning new and paid-off loans, reviewing loan documents, tracking new loans, verifying loan input and maintenance, managing escrow functions, processing loan payments, and ensuring loan collateral is secure. The assistant will also provide accurate payoffs, monitor PMI cancellations, process insurance claims and payments, assist in compiling data, and participate in departmental goal setting.

Requirements

Excellent verbal and written communication skills.
Detailed oriented.
Strong analytical and problem-solving skills.
Ability to work independently to achieve goals and objectives.
Proficient with Microsoft Office Suite or related software.
High School diploma or equivalent required.
Ability to concentrate and perform responsibilities by maintaining a constant state of focus and mental alertness.
Ability to lift up to 25 pounds.
Ability to communicate in person, through email or via telephone with customers and staff members.
Ability to sit or stand for an extended period.
Specific vision abilities required by this job may include close vision and the ability to adjust focus.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Nice To Haves

Strong organizational and communication skills are preferred.
Associate’s degree in business or computer related field preferred.
0 to 3 years of relevant experience preferred.

Responsibilities

Provide a wide range of office services such as typing, customer and employee phone inquiries, filing, report generation and other clerical duties as assigned.
Direct and immediate response to customer requests or needs while informing the customer of our available bank services.
Provide customers as well as fellow professionals with timely information directly, by phone or email while being prompt and efficient in processing any transactions that may be needed.
Daily Loan Reconcilement of loans, GLs, daily reports, non-posted items, FASB, participation loans and secondary market. In addition to payoff verification, reversed items, manual tickets completed correctly and working on the suspense report to ensure all items are posted properly.
Daily Loan Input/Export and maintenance needed as well as processing any reversals, manual loan payments, loan payment extension.
Daily pulling all paid off loans; processing each loan properly to ensure we are not releasing collateral that may be held by another loan(s) and verifying the collateral being released has all the necessary fees collected to release/satisfy/terminate.
Daily scanning of all new loans paid loans, correspondence, escrowing items, moving all scanned documents to assigned loans.
Review of All New Loans, AFT, ACH, HOLD, Scanning New and Paid Off Loans, any insurance documents that may need to be reviewed or updated.
Track all new loans, updating collateral items as needed, updating and working the document deficiency report, sending emails and making calls to fellow professionals/external professionals/customers to retrieve any outstanding items.
Verify of all Loan input, loan maintenance, escrow maintenance.
Work with all aspects of the Escrow function while maintaining and working with strict timeframes and deadlines.
Provide accurate and timely service to all owned and sold loans
Process loan payments, opening and sorting through daily mail received for department and distributing.
Responsible for all the loan collateral being secure and not released until requirements are met and properly approved.
Provide accurate payoffs to customers as well as insurance agencies, attorneys, settlement companies with proper authorizations and verifications
Monitor all PMI cancellations, make monthly payments, reconcile monthly billings, send annual notices.
Submit any claim, process any payments and make monthly payments for all Life Insurance and Disability insurance and supply any claims forms needed to our customers when necessary.
Assist in compiling data when directed by Loan Operations Manager with complete accuracy and in the specified time frames.
Participate in Loan Operation Department’s long and short-term goals and objectives by attending annual meetings to develop departmental goals as well as monthly staff meetings to discuss and evaluate progress on meeting goals and objectives.
Perform other duties as assigned or directed.