Loan Operations Analyst
About The Position
Under the general supervision of Loan Operations Management, the Loan Operations Analyst provides quality review and operational support across Commercial, Residential, and Consumer loan portfolios. The role focuses on reviewing loan modifications and complex servicing transactions, analyzing and interpreting loan documentation, and ensuring system updates accurately reflect approved loan terms. The Analyst also supports quality assurance initiatives, automated process oversight, exception and trend analysis, system testing, process improvement efforts, and backup support for investor servicing and reporting activities. The position is based at the BayCoast Place Corporate Office in Swansea, Massachusetts.
Requirements
- 3–5 years of experience in lending, loan servicing, loan operations, credit administration, compliance, or a related banking function.
- Strong understanding of loan servicing practices and documentation.
- Strong analytical and problem-solving skills.
- High attention to detail and commitment to accuracy.
- Proficiency with Microsoft Office Suite.
- Excellent written and verbal communication skills.
- Strong organizational and time management abilities.
Nice To Haves
- Experience reviewing and interpreting loan documentation and servicing requirements.
- Experience with quality assurance, investor servicing, systems testing, automation, or process improvement.
- Experience with COCC Insight and Salesforce.
Responsibilities
- Review loan modifications, extensions, renewals, payment changes, rate changes, construction-to-permanent conversions, and other loan amendments.
- Analyze loan documents, approvals, modification agreements, servicing history, and system data.
- Perform quality assurance reviews of loan maintenance and complex servicing transactions.
- Research discrepancies and exceptions and coordinate corrective action.
- Monitor automated routines and processes to ensure operational accuracy.
- Review exception reporting and identify trends and improvement opportunities.
- Participate in testing and validation of system enhancements and automation solutions.
- Support MERS-related controls, reconciliations, and audit activities.
- Provide backup support for investor servicing and reporting functions.
- Collaborate with internal departments to resolve servicing issues.
- Assist in developing procedures, controls, job aids, and training materials.
- Support process improvement initiatives and special projects.
- Ensure compliance with regulations, policies, and investor requirements.
- Perform additional duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
