Loan Officer

Citizens Community Credit Union•Fort Dodge, IA

10d•Onsite

About The Position

Under general supervision, but following established policies and procedures, provides a variety of service functions to support the financial management and operations of the credit union through providing the highest quality of service to our members, identifying their financial needs and recommending products and services that would meet those needs. Additionally, assist members with their consumer lending needs; analyze loan requests and make credit decisions based on our lending policy.

Requirements

Two years to five years of similar or related experience is preferred.
Ten key calculator and computer keyboard skills.
Know how to use PC spreadsheet software.
Accurate with numbers and names.
Ability to communicate effectively.
Basic computer skills.
Simple math skills.

Nice To Haves

Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving or obtaining information which may require some discussion.

Responsibilities

Process loan applications, collect and review financial and related data to determine creditworthiness.
Discuss loan alternatives, when applicable.
Make decisions to approve, disapprove, or forward loan requests to higher levels for decision.
Explain reasons for denial and explore options for members when loans are denied.
Provide support to all areas of the credit union regarding lending matters.
Seek opportunities to cross-sell credit union products and services.
Keep informed of current trends in consumer credit.
Authorize release of collateral on existing loans, changes in loan terms, waivers.
Perform other duties as assigned.
Assist in the day-to-day operations of the loan area.
Follow and support all compliance rules, regulations and policies at the state and federal levels, as well as all Credit Union policies and procedures.
Adhere to safety and security programs designed to minimize loss relating to fraud and robbery.
Ensure that negotiable, member information and computer systems are secure at all times.
Accurately and effectively address service needs and/or issues.
Appropriately address and resolve member requests/issues. Escalate issues outside of authority level.
Follow established quality control practices to ensure error-free work.
Review work for accuracy, completeness, and compliance to regulations.
Educate members on use of Credit Union convenience products including online banking, mobile banking, ATMs, and telephone banking.