Loan Officer

GESA CREDIT UNION•Richland, WA

5d•Onsite

About The Position

The Loan Officer will ensure the success of the department and the credit union by proactively reaching assigned sales goals. This position will provide enthusiastic, professional, and quality service to members while identifying member lending needs and cross-selling other appropriate credit union products and services. This position has intermediate to advanced, wide-range job knowledge. This position has demonstrated the ability to deliver excellent member service and meet sales expectations consistently.

Requirements

High School Degree or equivalent required
Minimum two (2) years of financial industry experience
Two (2) or more years of experience in sales, meeting, and exceeding sales goals
Must be a notary or obtain Remote Online Notary and Electronic Notary endorsements within 90 days of hire
Efficiently assist members with their account and loan requests and perform all aspects of account maintenance

Nice To Haves

Intermediate to advanced knowledge of consumer lending
Previous experience with cross-selling and/or referring products
Comprehensive knowledge of credit union history and its philosophy
Actively participates in community outreach events
Ability to work independently with minimal guidance
Ability to multi-task and work with a sense of urgency in a high volume and sometimes stressful work environment
Excellent interpersonal skills and ability to build and maintain positive working relationships with co-workers
Established capability to prioritize and manage multiple demands effectively
Demonstrated ability to work effectively both collaboratively and independently, with Moderate supervision
Ability to analyze, research and resolve straight forward to high complexity problems
Ability to maintain a positive and professional image through effective verbal and written communication

Responsibilities

Provide excellent customer service to all whom we serve
Seek to deepen member relationship by delivering solutions to members’ lending needs
Develop knowledge and skills through formal training classes or on-the-job experience
Maintain Generate new loan business through sales activities in accordance with assigned sales goals
Identify and recommend additional lending opportunities to increase relationships with members
Promote and sell all credit union products and services to meet sales and referral goals
Provide support to colleagues in the facilitation of the loan application from initial submission to loan funding
Recommend new and innovative ways to streamline processes
Adhere to and maintain knowledge of offered products, policies, procedures, and related regulatory requirements
Perform online video notary sessions with members for application completion and perfection of collateral
Serve as a subject matter expert in consumer loan products and applications
Assist with System Testing of new products and software