Loan Officer

CrossCountry Mortgage•Phoenix, AZ

10d•Onsite

About The Position

The Loan Officer is responsible for maintaining an NMLS license required under the S.A.F.E. Act of 2008, originating and processing real estate mortgage loans in accordance with CrossCountry Mortgage, LLC (“CCM”) processes and product guidelines. CCM provides pre-qualified applications, scheduled appointments, and live transfer purchase leads - ensuring a seamless, high-conversion workflow. This streamlined support allows our originators to focus on what they do best: building relationships and closing loans.

Requirements

NMLS License Required under the S.A.F.E. Act of 2008.
Experience with retail product philosophy, policy, underwriting, procedures, documentation and systems.
Experience proactively soliciting new business.
Knowledge of all mortgage products and programs.
Excellent analytical skills to evaluate credit requests and determine trends in a given marketplace.
Advanced communication and collaboration skills.
Proficient in standardized software applications, including Microsoft Word, Excel, PowerPoint and Outlook.

Nice To Haves

Encompass experience, preferred.

Responsibilities

Unlimited inbound leads provided.
Build relationships with real estate agents and other lead sources.
Analyze potential loan markets and develop referral networks to locate prospects for loans.
Market CCM products to individuals and firms, promoting CCM services that may meet customers’ needs.
Meet with applicants to obtain information for loan applications and answer questions about the process.
Analyze applicants’ financial status, credit, and property evaluations to determine feasibility of granting loans.
Explain to customers the different types of loans and credit options that are available, as well as the terms of those services.
Generate complete loan applications with corresponding documentation.
Improve loan applications and documentation by informing the applicant of additional requirements.
Help customers by answering questions and responding to requests.
Handle customer complaints and take appropriate action to resolve them.
Own the communication with the real estate agent or referral source.
Confer with processing and underwriting to aid in resolving mortgage application problems.
Maintain job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations.
Regularly participate in activities in connection with mortgage sales, including but not limited to attend closings, open houses, and/or conduct CCM seminars/trainings and other lead-generating activities.