Loan Officer Assistant

Distro • Farmington Hills, MI

10d • Onsite

About The Position

Northgate Mortgage LLC is hiring a Loan Officer Assistant in Farmington Hills, Michigan. The role supports mortgage origination by coordinating borrower communications, collecting required documents, managing loan files, tracking follow-ups, and assisting loan officers throughout the loan lifecycle. The assistant works with borrowers, processors, and internal teams, and maintains accurate, confidential records in a fast-paced production environment.

Compensation is commission-only, with no guaranteed hourly wage or base salary. Earnings are tied to loan activity, assigned production, and/or closed transactions. The posting notes strong earning potential for high-performing team members and an opportunity to grow into a Licensed Loan Officer role.

Northgate Mortgage offers residential and commercial financing solutions, including Conventional, FHA, VA, refinancing, cash-out refinancing, reverse mortgages, construction loans, and investment property financing. The company focuses on personalized borrower support from application through closing.

Requirements

• Strong verbal and written communication skills.
• Excellent phone presence.
• Strong organizational and multitasking abilities.
• Ability to manage multiple borrower files simultaneously.
• Detail-oriented with high accuracy.
• Comfortable making inbound and outbound calls.
• Experience collecting documents and tracking follow-ups.
• Strong customer service mindset.
• Ability to maintain confidentiality of financial information.
• Comfortable working in a fast-paced production environment.
• Willingness to learn mortgage products, compliance guidelines, and internal systems.
• Comfortable working in a commission-only compensation structure.
• Reliable, motivated, and highly accountable.

Nice To Haves

• 1+ years of customer service experience.
• Administrative support experience.
• Sales support experience.
• Mortgage, banking, lending, real estate, or financial services experience.

Responsibilities

• Support Loan Officers throughout the mortgage process.
• Communicate with borrowers regarding documentation requirements.
• Collect and organize loan-related documentation.
• Track borrower follow-ups and outstanding conditions.
• Manage multiple active loan files simultaneously.
• Handle inbound and outbound customer calls.
• Maintain detailed and accurate records.
• Assist with loan application setup and file organization.
• Coordinate with borrowers, processors, and internal teams.
• Ensure timely document collection and submission.
• Maintain confidentiality of borrower financial information.
• Learn mortgage products, company systems, and compliance requirements.

Benefits

• Health Insurance
• 401(k)
• In-House Mortgage Training
• Loan Product Education
• Systems & Software Training
• Potential Company-Sponsored Licensing Education
• Potential Company-Paid MLO Licensing Support
• Career advancement path to Licensed Loan Officer

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed