Loan Officer Assistant

Distro • Farmington Hills, MI

13d • Onsite

About The Position

Northgate Mortgage LLC is hiring a Loan Officer Assistant in Farmington Hills, Michigan. The role supports mortgage origination by coordinating borrower communication, collecting required documents, managing loan files, tracking follow-ups, and assisting loan officers throughout the loan lifecycle. The assistant works with borrowers, processors, and internal teams, maintains accurate records, and protects confidential borrower financial information. The position involves inbound and outbound customer calls and managing multiple active loan files in a fast-paced production environment.

Compensation is commission-only, with no guaranteed hourly wage or base salary. Earnings are tied to loan activity, assigned production, and/or closed transactions, with strong earning potential for high-performing team members. The role offers an opportunity to grow into a Licensed Loan Officer position. Benefits and training are available after 90 days to eligible employees, including health insurance, a 401(k), mortgage and loan product education, systems training, and potential licensing support.

Requirements

• Strong verbal and written communication skills.
• Excellent phone presence.
• Strong organizational and multitasking abilities.
• Ability to manage multiple borrower files simultaneously.
• Detail-oriented with high accuracy.
• Comfortable making inbound and outbound calls.
• Experience collecting documents and tracking follow-ups.
• Strong customer service mindset.
• Ability to maintain confidentiality of financial information.
• Comfortable working in a fast-paced production environment.
• Willingness to learn mortgage products, compliance guidelines, and internal systems.
• Comfortable working in a commission-only compensation structure.
• Reliable, motivated, and highly accountable.

Nice To Haves

• 1+ years of customer service experience.
• Administrative support experience.
• Sales support experience.
• Mortgage, banking, lending, real estate, or financial services experience.

Responsibilities

• Support Loan Officers throughout the mortgage process.
• Communicate with borrowers about documentation requirements.
• Collect and organize loan-related documentation.
• Track borrower follow-ups and outstanding conditions.
• Manage multiple active loan files simultaneously.
• Handle inbound and outbound customer calls.
• Maintain detailed and accurate records.
• Assist with loan application setup and file organization.
• Coordinate with borrowers, processors, and internal teams.
• Ensure timely document collection and submission.
• Maintain confidentiality of borrower financial information.
• Learn mortgage products, company systems, and compliance requirements.

Benefits

• Health Insurance
• 401(k)
• In-house mortgage training
• Loan product education
• Systems and software training
• Potential company-sponsored licensing education
• Potential company-paid MLO licensing support
• Career advancement path to Licensed Loan Officer

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed