Loan Officer Assistant (Lead to Contract)

Guild Mortgage•Dallas, TX

1d•Onsite

About The Position

Guild Mortgage Company, established in 1960, is a mortgage banking firm dedicated to providing affordable home financing with the best available terms and unparalleled professionalism and service. The Loan Officer Assistant plays a crucial role in supporting originators by managing activities to build complete loan files for submission, specifically handling the 'Lead to Contract' duties. This role involves acting as a primary point of contact for customers regarding licensed activity, assisting with appointment setting, lead callbacks, and managing client databases. The assistant is responsible for sending online pre-qualification links, aiding in the completion of the 1003 application, analyzing credit and financial scenarios to determine appropriate loan products, running credit reports and AUS findings, and preparing the Initial Fee Worksheet. They also manage web applications, update credit reports and AUS findings, request status updates from clients and referral sources, stay current with company programs and software, and provide marketing support including email campaigns to realtors. Additional duties include pricing loans, quoting rates, managing referral source relationships, preparing thank you cards, and collecting supporting documentation. This role is prohibited from submitting documents to underwriting or ordering certain verifications.

Requirements

High school diploma or equivalent is preferred.
At least two years of experience in Mortgage lending or related field.
Active MLO licensing required.
Ability to manage multiple priorities; strong detail orientation and highly organized.
Works with a strong sense of urgency and responsiveness.
Passionate about delivering excellence in customer service.
Demonstrated patience and professionalism when interacting with both internal and external customers.
Proficiency with data entry, PDF software programs, Microsoft Word, and Excel required.
Strong verbal and written communication skills.
Basic math skills.
Ethical, with a commitment to company values.

Responsibilities

Act as a primary point of contact for the customer for licensed activity, for the loan officer.
Assist originator in appointment setting with prospective and new applicants.
Provide new lead callbacks within 20 minutes and maintain a 35% conversion rate from lead to appointment.
Set and confirm appointments for originator and manage calendar.
Provide administrative support managing various client databases (lead tracker, MyCircle, Zillow, etc.).
Send new clients online pre-qualification link on behalf of originator.
Assist the originator with obtaining an accurate and thorough 1003.
Analyze customer’s credit and financial scenario and determining appropriate loan product(s).
Run credit on loans assigned to an originator.
Run AUS findings and prepare the Initial Fee Worksheet.
Pull and prep web applications and other duties; including updating credit reports and AUS findings.
Request status updates from pre-approved clients and referral sources (weekly TBD calls).
Keep up to date with company approved programs and software systems; implement and execute new systems for team and clients.
Provide marketing support by coordinating, creating, obtaining compliance approval, tracking, and distributing advertising materials as needed.
Manage monthly compliance-approved email marketing to realtors.
Price loan in accordance with Guild’s policies and communicating fees to operations team.
Quote rates and make commitments regarding locking to customer.
Maintain referral source relationships through quick response time and excellent custom service.
Prepare and send thank you cards to referral sources and new clients.
Collect supporting documentation from customer, gathering necessary documentation for pre-approval.
Act as a point of contact for the customer and referral source, keeping them informed throughout the process.
Discuss product features with customer.
Perform other duties as assigned.