Loan Coordinator - Remote Mortgage Operations Professional (Virginia)

Neighbors Bank•Remote - Virginia, VA

7h•Remote

About The Position

Neighbors Bank is seeking organized and detail-oriented individuals for a Loan Coordinator role within their remote mortgage operations team. This position is crucial for supporting clients in achieving homeownership by managing the mortgage process, ensuring files are accurate, timelines are met, and clients are kept informed. The role emphasizes clear communication, precision, and a structured workflow within a fast-paced, remote-first environment with an award-winning culture.

Requirements

At least 1-year experience working in mortgage operations (processing, disclosures, or similar).
Experience managing a borrower pipeline.
Experience communicating with customers on a daily basis.
Ability to manage time independently and stay productive in a remote setting.
Detail-oriented.
Clear and comfortable communication with clients and internal teams.
Adaptable to shifting priorities and ability to stay focused under pressure.
Prefer a task-driven, consistent workflow and aren’t phased by repetition.

Nice To Haves

Experience working with multiple loan products (FHA, Conventional, and USDA).

Responsibilities

Guide borrowers through the documentation process by providing clear communication, frequent updates, and high-level service via phone, email, and text.
Review and analyze credit, income, and asset documentation to ensure compliance with internal guidelines and loan requirements.
Identify additional documentation needs, verify conditions, assess appropriate fees, and maintain file accuracy throughout the approval process.
Collaborate with Loan Officers, Underwriters, Closers, and third-party vendors to ensure each loan moves efficiently and meets all quality standards.
Accurately issue compliance disclosures within required timelines.
Embrace new processes, shifting priorities, and opportunities to improve the customer and employee experience.