Loan Coordinator - Remote Mortgage Operations Professional (Iowa)

Neighbors Bank • Lowell, MA

7h • Remote

About The Position

Neighbors Bank is seeking organized and detail-oriented individuals to join their mortgage operations team as Loan Coordinators. This remote role is crucial in supporting clients through the homeownership journey by managing the mortgage process, ensuring files are accurate, timelines are met, and clients are kept informed. The company emphasizes a fast-paced, structured environment with clear expectations and strong communication. Loan Coordinators are the operational backbone, maintaining clean files, adhering to timelines, and building client confidence.

Requirements

• At least 1-year experience working in mortgage operations – including managing a borrower pipeline, processing loan files, and regularly communicating updates to customers, internal teams, or third-party partners.
• At least 1 year of mortgage operations experience (processing, disclosures, or similar) and have managed a borrower-facing pipeline where you communicate with customers on a daily basis.
• Highly detail-oriented and enjoy creating order from complexity.
• Communicate clearly and comfortably with both clients and internal teams.
• Prefer a task-driven, consistent workflow and aren’t phased by repetition.
• Adapt quickly when priorities shift and can stay focused under pressure.
• Manage your time independently and stay productive in a remote setting.

Nice To Haves

• Experience working with multiple loan products (FHA, Conventional, and USDA).

Responsibilities

• Guide borrowers through the documentation process by providing clear communication, frequent updates, and high-level service via phone, email, and text.
• Review and analyze credit, income, and asset documentation to ensure compliance with internal guidelines and loan requirements.
• Identify additional documentation needs, verify conditions, assess appropriate fees, and maintain file accuracy throughout the approval process.
• Collaborate with Loan Officers, Underwriters, Closers, and third-party vendors to ensure each loan moves efficiently and meets all quality standards.
• Accurately issue compliance disclosures within required timelines.
• Embrace new processes, shifting priorities, and opportunities to improve the customer and employee experience.

Benefits

• health and dental coverage
• a wellness program
• 401(k) match
• PTO
• paid holidays
• a monthly WFH reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed