Loan Coordinator LHM Ford Lakewood

Asbury Automotive • Lakewood, CO

2d • $18 - $21 • Onsite

About The Position

As an Asbury Automotive Group Loan Coordinator, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. A Guest Care Coordinator serves as a liaison between the dealership and its guests to ensure high ranking on manufacturer surveys. Works with department managers to develop and administer guest relations program designed to build and retain a loyal guest base for both sales and service.

Requirements

• Excellent communication and guest service skills, and the ability to maintain a professional image and demeanor is required
• Ability to multi-task in a fast-paced environment
• Advanced computer & phone skills (Internet, MS Outlook) a must
• Must be a minimum of eighteen years of age
• Must pass pre-employment screens (background and drug test)

Responsibilities

• Coordinates guest follow-up programs.
• Work closely with guests to set up and receive loaner vehicles while their vehicles are in the shop
• Assists in resolving guest complaints, and coordinates factory assistance when all dealership resources have been exhausted.
• Discusses dealership guest satisfaction standings with the general manager and department managers, monitoring significant changes and determining possible contributing factors
• Prepares monthly reports on the status of guest satisfaction in the dealership, including results of all factory-generated surveys.
• Maintains a professional appearance and adheres to the dealership dress code.
• Communicate with callers and guests in a professional, friendly and efficient manner
• Communicate messages to the appropriate parties in a timely manner
• Assist with clerical duties as requested such as scanning and shredding

Benefits

• Semi-Monthly Pay
• Paid holidays & paid time off
• Paid training
• Stock Awards (select management and front-line team members eligible)
• medical, vision, dental, accident, critical illness and hospital indemnity plans
• Up to 12 weeks paid pregnancy leave (disability leave)
• Paid Parental Leave
• Health savings
• Flex spending accounts (tax free)
• Short-term and Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k with company match
• Digital career path tool to assist with career development
• Continuous training through Asbury's Internal Learning Management System
• Professional growth and development opportunities
• Student loan relief resources
• Employee assistance program
• Employee discounts on parts and service repairs
• Scholarship awards
• Opportunities to join our community service initiatives, which includes paid volunteer hours
• Aggressive Employee referral program with bonus opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed