Loan Closing Specialist (Financial/Banking Experience)

IOU Financial•Kennesaw, GA

2d•Hybrid

About The Position

The Loan Closing Specialist works closely with IOU Financial merchants who are in the final stage of the loan process, guiding them through closing in a recorded call. The role also responds to post-closing questions, including inquiries about balances and payoff amounts. The Specialist is cross-trained to perform closing duties and provide coverage during vacations or other absences. The position communicates frequently with account executives, risk management, and production team members. The role is based in IOU Financial’s Kennesaw, Georgia office two days per week and may be performed remotely up to three days per week. The stated shift is 10 a.m. to 7 p.m. A clear background check is required, with nothing past or pending. Computer experience is a must, as the Specialist must learn and adapt quickly to the company’s technology platform.

Requirements

One to three years of experience working in financial services and customer service.
Excellent oral and written communication skills.
Basic understanding of computer technology in a business environment; computer experience is required.
Ability to learn and adapt quickly to the company’s technology platform.
Self-starter who is detail-oriented and able to work independently and as part of a team.
Ability to work effectively and proactively in a cross-functional team environment.
Excellent time-management skills and ability to prioritize for effective, timely follow-up.
Clear background check, with nothing past or pending.

Nice To Haves

Experience working in a fast-paced environment.
Effective analytical and problem-solving skills.

Responsibilities

Complete the pre-closing due diligence checklist.
Conduct recorded closing calls with merchants, review loan terms and conditions, and assist with system support.
Maintain the closing call calendar.
Help merchants log into the platform to accept funds and complete identity verifications as needed.
Recognize and proactively resolve potential problems during loan closing and acceptance.
Communicate merchant concerns and closing issues to Sales and Operations.
Assist merchants with post-closing needs related to their current loan accounts.
Maintain timely and accurate records of interactions with merchants and internal departments.
Enter weekly updates on the master list and IOU platform.
Upload received bankruptcy documents and send them to the appropriate parties.
Review and present subordination agreements.
Perform portfolio defense.
Submit broker applications for Sales.
Handle ECOAs for Processing.
Provide coverage for closing duties during vacations or other absences.