Loan Closing Manager

Coastal States Bank•Atlanta, GA

3d•Onsite

About The Position

The Loan Closing Manager is a hands-on leader and key driver of the loan closing process, serving as both a functional expert and team manager. This role is responsible for overseeing daily loan closing operations, ensuring an efficient, compliant, and customer-focused experience for internal and external partners. As a working manager, the Loan Closing Manager not only leads and supports the closing team but also actively performs complex loan closing functions across commercial, consumer, and residential mortgage products. The ideal candidate excels at bringing transactions across the finish line—coordinating document preparation, managing closing activities, and partnering with lenders, attorneys, customers, and other stakeholders to ensure seamless execution. With accountability for workflow management, team performance, and regulatory compliance, this role combines strong leadership, operational oversight, and subject matter expertise to deliver accurate, timely loan closings and exceptional service throughout the process. The Loan Closing Manager is responsible for customer support for a variety of internal and external audiences. This person will manage daily loan closing workflow and team support while also performing loan closing functions for commercial, consumer, and residential mortgage loans to include document preparation and coordination of closings with all interested parties to ensure compliance with applicable policies, procedures and regulations.

Requirements

A minimum of 7+ years of banking, loan documentation, loan closing, or related lending operations experience required, or an equivalent combination of education and experience may be acceptable.
Prior supervisory, team lead, workflow management, or quality assurance experience is required.
Completes diverse deadline driven tasks.
Works with highly sensitive and confidential information.
Acts as a resource to other internal staff.
Knowledgeable in a wide range of Microsoft Office software applications to develop spreadsheets, templates, and reports is required.
Proficient with Fiserv Premier, Compliance One/Expere, Fiserv Director and other necessary bank platforms.
The responsibility to acquire and maintain the required knowledge of State and Federal Banking regulations, policies, and loan closing requirements.
A Firm understanding of commercial real estate, consumer regulations such as Reg Z, TRID and Flood.
Responsible for the timely completion of all required compliance training such has BSA, Information Security, and other job specific training as assigned.
Assists with training, coaching, and development of assigned loan closing staff.

Nice To Haves

Two or four-year degree preferred

Responsibilities

Functions as a working loan closer for consumer, commercial and mortgage loan closings, including but not limited to, coordinating closing dates, document preparation, ensuring all closing conditions are satisfied or waived, perfecting collateral liens, boarding loans, and performing maintenance for renewals or modifications.
Manages daily loan closing workflow, prioritizes closing assignments, provides guidance to loan closing team members, and serves as the first point of escalation for closing, documentation, collateral, and system boarding questions.
Responsible for developing and managing quality assurance reviews of closing packages, loan boarding, and GL transactions pre-closing and post-closing (such as recorded mortgages and final title policies).
Ensures loans are booked appropriately to core systems and all packages are complete.
Oversees complex system maintenance/transaction posting.
Reviews closing work for accuracy, completeness, regulatory compliance, and timely follow-up; provides feedback and coaching to support consistent closing quality.
Provides coaching and mentoring for the Closing team for growth and training opportunities.
Conducts timely performance evaluations.
Periodic travel will be required.
Assists with audit preparation, document exception tracking, and clearing of exceptions as directed.
Acquires and maintains knowledge of applicable banking regulations.
Ensures procedures are accurately documented in compliance with departmental policy, practices, and regulations.
Participates in on-going training to develop further knowledge of the industry and changes that affect department.
Reviews loan reports as needed.
Cross trained to provide back-up and assistance with all loan servicing functions, as required.
Contributes to the bank team effort by working on special projects and reports, performing other bank-related duties, at the discretion of the Supervisor.