Loan Car Coordinator - Park Place Land Rover Grapevine

Asbury Automotive • Grapevine, TX

20h • Onsite

About The Position

The primary goal of the Loan Car Coordinator is to ensure an extraordinary client experience while creating client advocates. The Loan Car Coordinator will help loan car clients, manage loan car fleet and work with ASM's (Service Advisors) to accurately report on loan car status.

Requirements

• High school diploma or general education degree (GED); and one to three months related experience and/or training; or equivalent combination of education and experience.
• Operator's Driver's License (must be insurable).
• This job requires "people" skills and a genuine desire to service the client.
• A positive attitude and willingness to be a team member are essential to this position.

Responsibilities

• Locates loan cars for clients
• Enters loan car data, license, and insurance information into the computer and creates contract, or loan car agreement with all required information
• Prepares loan car reports and tracks whereabouts and turnover time on loan car vehicles every day and discusses with ASM
• Provides Client Care Center with availability list and ASM’s Updates client data base as needed
• Contacts vendors, e.g. "Enterprise" and "AutoRent" when short of cars to loan
• Checks-in returned cars, inspects for damage, secures mileage and closes agreement
• Arranges for repairs of damaged or malfunctioning cars
• Monitors mileage and arranges maintenance of loan car vehicles at required mileage intervals
• Faxes TXDL #s and insurance information to outside vendors
• Ensures that cars are clean and operable before delivery to client
• Knows and understands the Client Concern Resolution (CCR) process, and utilize the program to achieve client satisfaction
• Knows and understands the Park Place Privacy and Information Security Policy, and adhere to its requirements
• Attends weekly department meetings

Benefits

• Weekly pay
• Paid holidays
• Paid time off
• Paid training
• Stock Awards (select management and front-line team members eligible)
• Medical insurance
• Vision insurance
• Dental insurance
• Accident insurance
• Critical illness insurance
• Hospital indemnity plans
• Up to 12 weeks paid pregnancy leave (disability leave)
• Paid Parental Leave
• Health savings
• Flex spending accounts (tax-free)
• Short-term disability plans
• Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k with company match
• Pet Insurance
• Digital career path tool to assist with career development
• Continuous training through Asbury's Internal Learning Management System
• Professional growth and development opportunities.
• Technician Student loan relief resources
• Employee assistance program
• Employee discounts on parts and service repairs
• Scholarship awards
• Opportunities to join our community service initiatives, which includes paid volunteer hours
• Employee referral program with bonus opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED