Loan Car Coordinator - Park Place Lexus Grapevine
About The Position
Do you have a passion for developing relationships, providing exceptional guest experiences, and being an innovator in the automotive industry? As a Loan Car Coordinator, you will have the opportunity to make a positive impact on our business and in the lives of our team members and guests every day. We are looking for a strong, energetic, people-focused Loan Car Coordinator who will help us redefine the service experience. The primary goal of the Loan Car Assistant is to ensure an extraordinary client experience while creating client advocates. The Loan Car Assistant will help loan car clients, manage loan car fleet and work with Service Advisors and Manager to accurately report on loan car status.
Requirements
- Exceptional guest experiences
- Strong, energetic, people-focused
- Ability to develop relationships
- Innovator in the automotive industry
Responsibilities
- Locates loan cars for clients
- Enters loan car data, license, and insurance information into the computer and creates contract, or loan car agreement with all required information
- Prepares loan car reports and tracks whereabouts and turnover time on loan car vehicles every day and discusses with ASM
- Provides Client Care Center with availability list and ASM’s
- Updates client data base as needed
- Contacts vendors, e.g. "Enterprise" and "AutoRent" when short of cars to loan
- Checks-in returned cars, inspects for damage, secures mileage and closes agreement
- Arranges for repairs of damaged or malfunctioning cars
- Monitors mileage and arranges maintenance of loan car vehicles at required mileage intervals
- Faxes TXDL #s and insurance information to outside vendors
- Ensures that cars are clean and operable before delivery to client
- Knows and understands the Client Concern Resolution (CCR) process, and utilize the program to achieve client satisfaction
Benefits
- Weekly pay
- Paid holidays
- Paid time off
- Deferred Holiday Pay Match
- Paid training
- Stock Awards
- Medical insurance
- Vision insurance
- Dental insurance
- Accident insurance
- Critical illness insurance
- Hospital indemnity plans
- Up to 12 weeks paid pregnancy leave (disability leave)
- Paid Parental Leave
- Health savings accounts
- Flex spending accounts (tax free)
- Short-term disability plans
- Long-term disability plans
- Life Insurance (Whole Life and Term)
- 401k with company match
- Digital career path tool
- Continuous training through Asbury's Internal Learning Management System
- Professional growth and development opportunities
- Student loan relief resources
- Employee assistance program
- Employee discounts on parts and service repairs
- Scholarship awards
- Opportunities to join our community service initiatives
- Paid volunteer hours
- Aggressive Employee referral program with bonus opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
