Loan Car Admin-Mercedes-Benz Grapevine

Avondale Group • Grapevine, TX

5d • Onsite

About The Position

For over 35 years, Avondale Group has grown to become one of the most respected family-owned automotive groups in the world. We pride ourselves on creating an elevated client experience from purchase, to service, to collision repair, to subscription and beyond. The sincere and endless commitment to our employees drives our success and the inclusive culture makes Avondale Mercedes-Benz Grapevine a truly special place! We feel honored that we attract, nurture, respect and retain the most talented people in the industry! We do so by providing a world-class, high-quality work environment where productivity, innovation, and personal and professional growth lead to success and lasting, meaningful relationships. It would be our sincere pleasure to show you this, first-hand.
Avondale is proud to represent Mercedes-Benz, Sprinter Commercial Vehicles, Porsche, Aston Martin, Bentley, Rolls Royce, McLaren, Maserati and Koenigsegg.

Requirements

• High school diploma or general education degree (GED); and one to three months related experience and/or training; or equivalent combination of education and experience.
• Operator's Driver's License (must be insurable).

Responsibilities

• Ensure an elevated client experience while creating client advocates.
• Help loan car clients.
• Manage loan car fleet.
• Work with ASM's and Loan Car Lead to accurately report on loan car status.
• Locates loan cars for clients.
• Enters loan car data, license, and insurance information into the computer and creates contract, or loan car agreement with all required information.
• Prepares loan car reports and tracks whereabouts and turnover time on loan car vehicles every day and discusses with ASM.
• Provides Client Care Center with availability list and ASM’s.
• Updates client data base as needed.
• Contacts vendors, e.g. "Enterprise" and "AutoRent" when short of cars to loan.
• Checks-in returned cars, inspects for damage, secures mileage and closes agreement.
• Arranges for repairs of damaged or malfunctioning cars.
• Monitors mileage and arranges maintenance of loan car vehicles at required mileage intervals.
• Faxes TXDL #s and insurance information to outside vendors.
• Ensures that cars are clean and operable before delivery to client.
• Knows and understands the Client Concern Resolution (CCR) process, and utilize the program to achieve client satisfaction.
• Knows and understands the Avondale Privacy and Information Security Policy, and adhere to its requirements.

Benefits

• EXCELLENT MEDICAL INSURANCE AND LIFE BENEFITS FOR YOU AND YOUR FAMILY!
• Your Choice of Medical Plans (we reduced employee healthcare expense through our self-insured plans for our employees and their families for 2024)
• Dental
• Vision
• FREE Company Paid Life Insurance
• FREE Employee Assistance Program Support for all employees
• 401K Retirement Plan
• Paid Holidays/Vacation/Paid Time Off
• Tuition and Tool Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED