Loan Assistant Manager - Austin, TX

SouthState Bank•Austin, TX

1d•Onsite

About The Position

The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions. We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

Requirements

Excellent time management, organizational skills, and attention to detail required.
Excellent communication, and interpersonal skills.
Excellent computer skills required, especially Microsoft Office.
Ability to prioritize tasks, think and work independently.
Ability to exercise good judgment to analyze and problem solve situations that arise.
Ability to exercise personal and professional responsibility and work with limited direction.
A high school diploma or equivalent is required.
7-10 years of banking experience required.
2 or more years of leadership experience required.
7-10 years as a Loan Assistant or comparable experience.

Nice To Haves

Bachelor’s degree or additional course work in banking, finance or lending is an asset.

Responsibilities

Monitoring team performance metrics, conducting regular evaluations, and providing constructive feedback to ensure continuous improvement.
Assists with all phases of the hiring process to include workflow analysis, hiring, and conducts interviews.
Conducts performance reviews and manages performance of Loan Assistant Team Leads and/or Loan Assistants through collaboration with Bankers to ensure Loan Assistant Team Leads and/or Loan Assistants are providing necessary support for optimum efficiency.
Address escalated issues, facilitate problem-solving, and implement training programs to enhance the skills and knowledge of team members.
Optimize the loan application process and streamline communication between stakeholders.
Advocate our culture by providing prompt, efficient, and exceptional customer service.
Build internal and external relationships with customers.
Demonstrate a commitment to the Company’s core values.
Participate with community organizations and in community projects.
Actively participate in learning and development for continued personal and professional development.
Ensures confidentiality of all sensitive material and matters, directs documents to the appropriate parties, obtains approvals as necessary, and ensures deadlines are met.
Adhere to compliance, security and internal guidelines and requirements for position and applicable compliance and consumer protection regulations, preventing fraud and protecting customer assets.