Loan Advisor

Freedom Mortgage • Boca Raton, FL

1d

About The Position

The Loan Advisor is a customer-focused, inside-sales position within the Call Center. The role handles inbound and outbound calls through various marketing tactics, with a priority on providing financial solutions and excellent customer service. The Loan Advisor analyzes applicant information to determine eligibility for beneficial loan programs, discusses customers’ financial objectives, takes initial loan applications, and explains loan terms, benefits, and the application process. The position also requires timely collection of required documents and signed disclosures, compliance with sales and quality-assurance requirements, and meeting or exceeding sales KPIs.

This individual-contributor role has no direct reports or supervisory responsibilities. Work is normally performed in a typical interior office environment with a usually moderate noise level and no hazardous or unpleasant elements. Reasonable accommodations may be made for qualified individuals with disabilities. The role frequently involves sitting and talking or hearing; occasionally involves standing, walking, handling or feeling objects, and reaching; and may require occasionally lifting or moving up to 25 pounds.

Requirements

• High school diploma.
• At least one year of mortgage sales experience.
• NMLS/SAFE credential: at least one active license, or the ability to become licensed without retaking the SAFE exam.
• Ability to read and comprehend instructions, correspondence, memos, and workplace policies.
• Ability to analyze and interpret general business periodicals, professional journals, procedures, and governmental regulations.
• Ability to write professional correspondence and routine business reports.
• Ability to speak effectively with employees and customers and present information in one-on-one and small-group situations.
• Ability to present information and respond to questions from groups of administrators, managers, employees, customers, and/or the public.
• Ability to work with probability, statistical inference, geometry, and trigonometry concepts, and apply fractions, percentages, ratios, and proportions to practical situations.
• Ability to carry out detailed written and/or verbal instructions and solve problems involving concrete variables in standardized situations.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to perform the essential job functions satisfactorily, with or without reasonable accommodation.

Responsibilities

• Analyze applicant information to determine whether customers qualify for beneficial loan programs.
• Discuss customers’ financial objectives and goals and take initial loan applications.
• Clearly communicate available loan program terms and benefits and explain the loan process.
• Ensure required documents are returned and disclosures are signed in a timely manner.
• Follow the sales process and quality-assurance requirements to remain compliant.
• Meet and/or exceed sales KPIs set by management.
• Respond to customers’ needs and expectations.
• Maintain professional, clear, concise communication with customers.
• Develop and maintain knowledge of the mortgage industry, products, lending practices, and regulatory guidelines.
• Maintain a professional image and follow company policies and procedures.
• Maintain regular and punctual attendance.
• Perform other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED