Loan Advisor

Texans Credit Union•Richardson, TX

3d•Hybrid

About The Position

Texans Credit Union is seeking a Loan Advisor to join their centralized sales team. This role serves as a phone liaison and sales expert, acting as the main point of contact for members throughout their loan process. The Loan Advisor will build rapport with members to understand their needs, offer product solutions, and close sales while maintaining high levels of member service and urgency. This position requires multitasking, effective communication, and exceeding goals. A hybrid schedule is available after a 90-day training and probationary period.

Requirements

Proven ability to exceed sales and lending goals in a high-volume environment.
Strong understanding of consumer lending practices, credit analysis, and ancillary product offerings.
Excellent consultative sales, negotiation, and objection-handling skills.
Effective verbal, written, and digital communication abilities.
Ability to manage multiple priorities, deadlines, and systems in a fast-paced environment.
Collaborative team player with strong interpersonal skills and a member-first mindset.
Proficiency in computer systems, including Temenos, CRM tool Synapsis, and Microsoft Office Suite.
High-school diploma or equivalent
Minimum 1-year consumer lending experience.
Minimum 2 years Sales/Service experience in a Retail and/or Financial Institution environment.
Candidates being considered for employment must successfully complete a credit check, background check and drug screen.

Responsibilities

Conduct comprehensive loan interviews to understand members’ full financial profiles, identify current and future needs, and provide personalized solutions.
Accurately complete, document, and submit loan applications in compliance with credit union policies and regulatory requirements.
Analyze credit reports to recommend appropriate products, educate members on improving creditworthiness, and identify opportunities to cross-sell additional products and services.
Present and sell ancillary products (GAP, extended warranty, payment protection, etc.) while meeting or exceeding penetration goals.
Maintain and actively manage a loan pipeline to meet established service level agreements, ensuring a strong approval-to-funding ratio.
Communicate proactively with members, underwriters, processors, and internal partners to ensure timely loan decisions and closings.
Execute outbound calling strategies, including targeted campaigns and follow-up activities, to generate new business and deepen relationships.
Demonstrate expertise in credit union systems, including application platforms, CRM tools, and member communication channels.
Document all interactions and loan decisions thoroughly and accurately, providing recommendations to assist in underwriting.
Provide exceptional member service by promptly responding to inquiries, resolving issues, and directing members to appropriate resources.
Collaborate with teammates in a hybrid/remote environment to achieve individual and team performance goals.
Participate in sales contests, campaigns, and initiatives to drive loan growth and product adoption.
Maintain up-to-date knowledge of lending policies, procedures, and compliance requirements, including BSA/AML regulations.
Provide support to the general phone queue or other service channels as needed.
Perform other related duties as assigned.