Loan Advisor

American Eagle Financial Credit Union Incorporated•East Hartford, CT

16h•Hybrid

About The Position

The Loan Advisor plays a vital role in delivering an exceptional, best‑in‑class experience for members throughout the consumer lending journey. This position partners closely with members from application to funding, ensuring loan requests are processed efficiently, accurately, and with a high level of care. As a trusted financial resource, the Loan Advisor confidently discusses AEFCU’s loan protection solutions—including GAP, Credit Insurance, and MRC, all while addressing a wide range of member questions, resolving concerns, and supporting loan‑related transactions. Leveraging strong knowledge of consumer lending and Visa products, this role collaborates with internal teams and communicates clearly and professionally to help members make informed financial decisions.

Requirements

Demonstrated expertise in consumer lending
Strong foundation in loan processing practices
Hands-on knowledge of lending processes
Commitment to providing excellent member service
Skills necessary to contribute to team success
NMLS certification

Nice To Haves

Customer-centered with a positive, can-do attitude
Well versed in organization and detail-oriented
Experienced in managing a loan pipeline
Proactive and effective with customer communication and processing of consumer loans
Value in collaboration
Clear, open, and respectful communication
Ability to leverage partnerships to exchange information, collaborate on ideas, and align efforts towards a common goal

Responsibilities

Proactively originate new consumer loan applications to meet members’ financial needs and achieve departmental revenue goals.
Engage in outbound calling and other targeted campaigns to generate new loan applications, supporting the department’s production targets.
Meet and exceed sales goals and objectives, contributing to revenue growth and member satisfaction.
Provide an exceptional member experience through the timely and accurate processing of consumer loan applications, ensuring compliance with policies and regulations.
Follow up with borrowers on approved loans, providing regular updates to ensure a seamless loan experience.
Analyze credit reports to identify potential savings opportunities for members, offering solutions that can enhance their financial well-being.
Prepare and close loan files in compliance with policy and legal requirements, ensuring a seamless process for members.
Handle challenging member interactions with empathy and professionalism, delivering difficult news when necessary while suggesting alternative solutions.
Communicate loan approvals and denials with professionalism, ensuring a supportive and understanding experience for the member.
Actively promote the sale of ancillary insurance products, such as payment protection plans, to complement loan products and protect our members.
Utilize consultative selling techniques to offer tailored financial solutions to members, supporting the credit union’s mission of financial freedom.
Continuously embrace a learning mindset, staying updated with industry changes, regulations, and innovations to improve compliance and operational efficiency.
Review and recommend improvements to loan processing workflows, contributing to streamlined operations and enhanced team performance.
Takes initiative for personal and professional development by seeking out training opportunities to enhance knowledge of lending procedures and industry best practices.
Actively participates in training sessions to reinforce key lending procedures, ensuring alignment with team goals and continuous improvement.
Ensures compliance with legal requirements and lending policies, maintaining accuracy and adherence to regulations throughout the loan process.
Collaborate across departments to resolve member issues efficiently, making sound judgements to maintain satisfaction and compliance.
Embody and promote the values of the credit union, including integrity, service and community focus, in all interactions with members and colleagues.
Promote a team centric, inclusive environment that respects diverse perspectives and fosters collaboration.
Demonstrate enthusiasm and commitment to the credit union’s mission and values, contributing to a positive workplace culture.