Remote Loan Advisor

Freedom Mortgage

1d•Remote

About The Position

The Loan Advisor, Remote role is a customer focused, inside sales position within the Call Center. Loan Advisors are responsible for both inbound and outbound calls through various marketing tactics, where providing financial solutions and excellent customer service to customers is top priority. The Loan Advisor must immediately notify their supervisors and the Licensing Department if there is a change in residential address.

Requirements

High School Graduate/GED
At least one (1) year of mortgage sales experience.
Proven track record of exceptional performance.
NMLS/SAFE
At least 1 active license or at a minimum, the ability to be licensed without having to retake the SAFE exam.

Nice To Haves

Bachelors Degree preferred.

Responsibilities

Analyzes applicant information to determine whether the customer qualifies for a beneficial loan program.
Assists customers in discussing financial objectives and goals and takes the initial loan application.
Clearly communicates the loan program terms and benefits available to the customer as well as the loan process.
Ensures all required documents are returned and disclosures are signed in a timely manner.
Follows our sales process and QA requirements to remain compliant.
Continually meets and/or exceeds the Sales KPI’s set by Management.
Is responsive to customers’ needs and expectations.
Has excellent communication skills and is clear, concise, and professional when speaking with customers.
Is eager to develop knowledge of the mortgage industry, products, lending practices, and regulatory guidelines.
Has strong knowledge of mortgage industry, products, lending practices, and regulatory guidelines.
Maintains a professional image and standards consistent with company policies and procedures.
Adheres to shift requirements.
Candidate should not be within a reasonable commuting distance from a Freedom Mortgage call center/licensed branch (typically more than 75 miles).
Maintain regular and punctual attendance.
Comply with all company policies and procedures.
Performs other related duties as assigned.