Loan Administration Specialist

Capital Bank, N.A.•Rockville, MD

5d•$31 - $41•Hybrid

About The Position

The Loan Administration Specialist is responsible for delivering high quality customer service. This role involves working effectively with Customers, Loan Officers and support staff, as well teammates in other areas including Credit, Accounting, and Compliance. Responsibilities include servicing of all products in the Bank’s commercial and consumer loan portfolio, complying with Bank policies, regulations, and laws.

Requirements

High School Diploma
4 years of general experience in a commercial loan admin, operations, or servicing role
Experience with commercial bank core systems (FiServ Premier/Navigator a plus)
Experience with commercial loan servicing and monetary transaction processing
Understanding of basic loan transaction accounting and balancing
Working knowledge of lending and banking policies, procedures, and regulations
Familiarity with commercial loan documents and products
Understanding of loan collateral and liens
Aptitude to learn banking software applications and processing procedures.
Strong organizational skills, ability to work with assigned service cases in a timely fashion
Excellent written and oral communication skills
Strong attention to detail
Experience with Microsoft Office Suite, specifically Excel, Word, and Outlook

Responsibilities

Loan Transaction Processing and Support functions for commercial and consumer loans, including monetary transaction processing to the Bank’s core loan accounting systems:
Loan payments
Credit line draws - posting to loan account, funding proceeds to internal or external account
Escrow payment and disbursement
Process physical payment items, scanning batched items for system upload/posting.
Performing any related balancing and verification procedures
Upload required supporting documents to loan file as applicable
Manage queue of assigned cases in timely fashion, adhering to service level requirement
Setup and Maintenance activities, including:
New customer profiles
New loan account setup
Activation and funding of new loan accounts
Post all associated transaction fees and costs to loan and ledger accounts
Renewal and modification of existing loans
Loan rate and payment adjustment
Periodic update of collateral-based borrowing limits on individual loans
Loan account address changes (with verification procedures)
Maintenance of collateral holds on deposit accounts
Periodic update of Variable Rates in core system reference file
Information Requests and Customer Service activities, including:
Loan Account Statements, history, and amortization schedules
Billing and Payment inquiries
Balance Confirmation Letters
Confirmation of loan structure, terms and conditions
Assistance with information requests related to audit and review
Special Transactions and Relationships, including:
Process Monitored Credit Line Draws subject to borrowing base or other collateral limits
Construction Loan Draws, confirm that requirements are met on limits, inspections, collateral searches, and other verifications
Payments and Advances related to multi-bank participation and syndication loans
Maintenance of complex multi-property credit facilities, coordinating lien recordation and release process, and monitoring receipt of filing receipts
Serviced Government Guaranteed Loans: processing daily payment/advance ledgers from third-party servicer, including related remittances, receipts, and balancing tasks
Loan Payoffs:
Issuance of Loan Payoff statements, to internal clients and third parties, after reviewing applicable terms, conditions, and fee requirements
Posting Loan Payoff transactions to loan system, with collection of applicable fees, and review of applicable conditions. Perform maintenance to collateral records as needed
Release of collateral liens as applicable, provide notice to borrower, upload final transaction documentation to loan file.
Other Duties as Assigned, including:
Participation in department activities to promote quality and efficiency
Participate in development and implementation of new processes/procedures
Assist with reconciliation research and troubleshooting as needed
Thoroughly cross-train to support all functions within the team, to ensure depth of coverage and contribute to effective management of peak period workloads

Benefits

Comprehensive benefits package including Medical, Dental, Vision, Company Paid Life Insurance, Disability Insurance, and more?
Company Contributions to your 401k - Regardless of your contribution
Employee Perks: Paid Parental Leave, Employee Recognition Program, Leadership Program, Tuition Reimbursement Program, Employee Bank Checking Account, and much more!
Generous Paid Time Off and Paid Holidays - Including Paid Charity Hours to support volunteer opportunities

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