Commercial Mortgage Loan Administration Specialist – Commercial Real Estate

Wells Fargo & Company•Charlotte, NC

4d•Hybrid

About The Position

Wells Fargo is seeking a Commercial Mortgage Loan Administration Specialist to join their Commercial Real Estate Letter of Credit Team as part of Corporate Investment Banking Lending Operations (CIBLO). This role involves leading the execution of various Letter of Credit (LC) activities, including issuance, rebookings, pricing changes, billing, and managing applicable credit offerings. The specialist will coordinate customer onboarding, review LC applications for accuracy, and ensure compliance with credit guidelines and internal requirements. They will also prepare and deliver notifications to agent banks, process LC updates, and apply bank policies and procedures. The role requires partnering with internal stakeholders to resolve issues and drive process improvements, escalating issues as needed, and supporting efforts for past-due LC fees. Additionally, the specialist will advise relationship teams and customers on onboarding processes, build expertise in credit operations and data governance, and serve as a point of contact for customer and stakeholder inquiries. They will also provide guidance and informal mentorship to junior team members, contributing to a culture of continuous learning and operational excellence.

Requirements

2+ years of Transactions and Processing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Nice To Haves

Knowledge of credit systems, operational tools, and systems of record, including AFS, Loan IQ (LIQ), nCino, TradeWorks, CoRS, Documentum, ICMP, and Cornerstone
Understanding of loan booking, closing, credit underwriting, customer due diligence, and end-to-end credit lifecycle processes
Knowledge of credit documentation and corporate loan structures
Ability to make timely, independent decisions in a fast-paced, high-volume environment
Strong organizational, prioritization, and time management skills with the ability to manage multiple deadlines
Strong analytical, problem-solving, and decision-making skills with high attention to detail and accuracy
Ability to work effectively both independently and collaboratively across teams and organizational levels
Effective verbal and written communication skills
Proficiency with Microsoft Office applications including Excel, Word, Outlook, and PowerPoint
Commitment to operational excellence, data quality, regulatory compliance, and continuous process improvement

Responsibilities

Lead execution of Letter of Credit (LC) issuance, rebookings’s, pricing changes, billing activities, and applicable credit offerings, including bank-supported structures
Order LC agreements and coordinate customer onboarding activities through TradeWorks, CEO Trade (Vantage), and Relationship Management Information (RMI) forms
Review LC applications for accuracy and coordinate approval of non-standard language to support efficient issuance and processing
Complete standalone LC workflows in nCino and ensure LC exposure is accurately booked within systems of record
Ensure all LCs comply with credit guidelines, credit agreements, and internal partner requirements, including obtaining and documenting exception approvals when necessary
Prepare and deliver required notifications and reporting to agent banks related to new LCs, amendments, and facility changes
Process LC updates related to facility modifications, collateral changes, credit actions, and other related events
Apply bank policies, procedures, and regulatory requirements to support compliant and accurate execution of operational activities
Partner with internal stakeholders, peers, managers, and cross-functional teams to resolve issues, support service objectives, and drive process improvements
Escalate issues appropriately, monitor items through resolution, and respond to audit inquiries as needed
Support collection and remediation efforts for past-due LC fees
Advise relationship teams and customers on onboarding processes for new LC relationships and credit facilities
Build subject matter expertise in credit operations, regulatory reporting, and data governance practices while exercising sound judgment in day-to-day activities
Serve as a point of contact for customer and stakeholder inquiries, including facilitating calls, resolving issues, and escalating concerns when appropriate
Provide guidance and informal mentorship to junior team members while contributing to a culture of continuous learning and operational excellence