Loan Adjustment Specialist

Elements Financial•Indianapolis, IN

7d•$18 - $28•Hybrid

About The Position

This is an exciting opportunity to join our high growth Asset Recovery team. Elements Financial serves the employees of 150+ organizations around the U.S. and ranks among the top 3% of credit unions nationally with 100,000+ members. This is a hybrid role that requires some on-site work in our Indianapolis, Indiana office, with additional responsibilities that can be completed outside of the office. The Loan Adjustment Specialist provides excellent member service to protect our members’ assets and credit union’s assets.

Requirements

A minimum of 4 years of collection experience required.
High school degree required.
Must have the ability to interpret credit reports, loan applications and other financial information that apply to day-to-day collection activities.
Must maintain a thorough knowledge of the federal bankruptcy code, FDCPA, and any other regulations impacting member accounts.
Must possess excellent analytical and organizational skills.
Strong collaboration and communication skills.
Ability to leverage skills, knowledge, and experience to invest in our community.
Ability to foster an inclusive environment that promotes belonging.
A focus on respect and excellent service to both external and internal (team) members.
A proven track record of integrity with a demonstrated ability to build trust.
High level of customer service and interpersonal skills
Strong attention to detail and problem-solving skills.

Nice To Haves

college degree preferred
Microsoft Office knowledge preferred.
Knowledge of a dialer system preferred.

Responsibilities

Manages a high volume of member contact regarding past due loans, credit cards, and share accounts with professionalism and sound judgment.
Maintains exceptional call quality, active listening, and outstanding service in accordance with internal guidelines and applicable Federal and State laws.
Utilizes experience and decision-making skills to resolve account matters effectively, while navigating multiple internal systems to support members and process a variety of financial transactions during interactions.
Assist in bankruptcy cases in accordance with the U.S. Bankruptcy Code and internal guidelines.
Assist in the processing of loan/share charge-offs, sending deficiency letters, and maintenance of ChexSystems.
Assist the BSA & Fraud department on potential fraudulent applications, transactions, or member research when needed.
Maintain the highest standards of member service. Build rapport and use relationship skills, representing Element’s in a professional manner with staff, and members.
Ability to identify Red Flag situations and respond appropriately.
Ability to identify and troubleshoot various member devices/operating systems to ensure digital excellence across multiple channels.
Ensure accurate credit bureau information is reported to the four reporting agencies, researching member disputes, and responding appropriately including eOSCAR updates.
Assist in the development and maintenance of all systems utilized in the Asset Recovery Department.
Continue to develop knowledge of industry practices, products, and professional growth.
Participate in appropriate learning opportunities to maintain expertise.
Maintain a quest for knowledge of industry practices, products, and professional growth opportunities.