Part Time - Loader/Cart Associate - Flexible

Lowe's Companies, Inc.•Casa Grande, AZ

About The Position

The Loader/Cart Associate provides customer service throughout the store by helping customers locate, select, carry, and load merchandise; supporting checkout, fulfillment, and order preparation; and answering product and program questions. The role also replenishes merchandise, collects carts, maintains clean and safe work areas, identifies safety or security concerns, and uses store equipment and technology as needed. Associates follow Lowe’s safety policies, including safe use of power equipment, spotters, and safety devices. For Pro-related duties, the associate supports Pro customer relationships from arrival through order completion, assists with staging and loading, remains available in the Pro loading area, and helps maintain standards in the parking lot and under the Pro canopy. The role also supports MyLowe’s Pro Rewards and Pro Credit enrollment and safe, accurate fulfillment of large or complex orders. For Garden Center duties, the associate assists customers and associates with loading and order completion, stays available in the Garden Center loading area, and partners with the Garden Center Department Supervisor to stage orders for pickup. Across these duties, the associate uses proper loading techniques and helps maintain order accuracy, product quality, and safety. Additional duties may be assigned.

Requirements

Six months of experience using a computer, including inputting, accessing, modifying, or outputting information.
Six months of experience using common retail technology, such as smartphones and tablets.
Ability to obtain sales-related licensure or registration as may be required by law.

Nice To Haves

High school diploma or GED.
Six months of retail experience.
Six months of experience as a Loader at a home improvement or hardware retailer.
Six months of retail merchandising experience, including Zone Recovery, stocking, down stocking, facing/fronting product, pricing, maintaining signage, and housekeeping.
Six months of experience in any industry inspecting, carrying, loading, and unloading product or material in or out of vehicles.

Responsibilities

Provide customer service in accordance with Lowe’s customer service policies, procedures, and programs.
Help customers locate, select, carry, and load merchandise, and respond to customer and associate questions.
Support checkout, fulfillment, and customer assistance throughout the store.
Pull, stage, and prepare customer and contractor orders accurately and efficiently.
Use power equipment and store technology safely and effectively to move, stage, and load merchandise.
Maintain in-stock conditions by down stocking and replenishing merchandise.
Support large order fulfillment while maintaining product quality and accuracy.
Collect carts and maintain clean, organized, and safe work areas inside the store and in the parking lot.
Identify and report safety hazards, theft, and security concerns to management and/or Asset Protection.
Operate store equipment as needed for the assigned role and department.
Communicate product, stock, special order, warranty, application, and Lowe’s program information, and provide project guidance when needed.
Follow Lowe’s safety policies and procedures, including proper use of power equipment, spotters, and safety devices.
For Pro duties, support Pro customer relationships, engage Pro customers, assist with loading, staging, and fulfillment, and remain available in the Pro loading area, including under the Pro canopy.
Respond promptly to Pro customer loading requests and support efficient service for large or complex orders.
Build relationships with repeat Pro customers and support enrollment in MyLowe’s Pro Rewards and Pro Credit offerings.
Maintain Pro Standards in the parking lot and under the Pro canopy.
Complete required power equipment and spotter training and load customer vehicles using appropriate techniques.
Ensure orders are loaded accurately while maintaining product quality and safety standards.
For Garden Center duties, assist customers and associates with loading and order completion and remain available in the Garden Center loading area.
Support large, high-quality Garden Center orders while maintaining product accuracy and safety.
Partner with the Garden Center Department Supervisor to ensure customer orders are staged and ready for pickup.
Perform additional duties as assigned.